Receptionist / General Assistant

SUMMARY:
Receptionist / General Assistant – Veterinary Practice
I am recruiting on behalf of a busy veterinary practice that is looking for a half-day receptionist / general assistant to join their team. This is a hands-on role where you’ll be involved in both client service and practical support within the clinic.

POSITION INFO:
Role:  Receptionist / General Assistant
Location:  Stanford, Overberg, Western Cape
Salary:  To be discussed

Working hours:

• Working hours:
  The practice currently operates with two shifts:
  
  • Morning shift: 08h00–13h00
  • Afternoon shift: 12h00–17h00
  While your primary shift will be agreed upon, you may occasionally be required to assist with the alternate shift to cover leave or staff changes. In addition, you will be rostered for every second or third Saturday from 08h00–11h00.

Responsibilities include:

• Welcoming clients, answering phones, WhatsApps and emails, booking and confirming appointments, processing payments, and maintaining accurate records.
• Handling stock: daily checks, placing orders, receiving deliveries, capturing invoices, and participating in stock takes.
• Keeping reception and public areas clean and tidy.
• Assisting with patient care where required, such as cleaning cages, feeding or walking patients, helping during procedures, and cleaning equipment afterward.

The ideal candidate:

• Physically fit (able to carry pet food bags or assist with large dogs).
• Emotionally resilient, able to work calmly and professionally with clients in stressful situations.
• Comfortable in a practical environment where animals may shed, jump, or make a mess.
• At least partially bilingual (Afrikaans and English).
• Computer literate; prior experience in reception, animal care, or using veterinary software will be an advantage.
• Willing to learn more about veterinary products and services (training provided).

Important to know: This is a rewarding but demanding position. The veterinary team works in a fast-paced, sometimes stressful environment, and high standards are expected.
If you have a passion for animals, enjoy client service, and want to be part of a dedicated veterinary team, please submit your CV for consideration.

 

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