Receptionist

SUMMARY:
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POSITION INFO:

Must live in the Helderberg area as job is in Somerset West

Only 8 days temporary position over the festive period.

Must be fluent in Afrikaans

Professional Front Desk & Interaction

•   Ensuring the Reception area is neat and tidy first thing in the morning and through-out the day (i.e.  Open curtains, put music on, tidy up the couches, flower arrangements up to Livewell standard)

• Overseeing the general neatness of the reception area and lounges and public ablutions and other meeting/function areas

•   Greeting and welcoming all visitors in a friendly and warm manner, ensuring that they are comfortable, feel welcomed and acknowledged

• Announcing visitors/guests who have appointments, to the relevant staff members in a professional manner

•   Coordinating access control at the front doors with regards to visitors and residents

• Managing the sign-in and sign-out system for guests and residents

•   Professional interaction with any potential candidates applying for positions at the Livewell Estate, and adhering to the HR protocols in place (if and when applicable)

•   Reporting any quality control concerns to relevant departments and record in handover book

• Receiving and distributing newspapers to all residents and lounges as per arrangement

•   Managing of post and documentation received, completing the ad

•   min register to record all incoming post received and distributed, ensuring it is delivered to the correct department

Telephone and email

•   Answering calls in a timely and courteous manner and provide information on all caller enquiries

•   Taking clear and accurate messages and conveying such messages to the correct recipient timeously

• Redirecting all incoming telephone calls 

• Ensuring email messages are done timeously, professional with correct information

• Attending to sales calls as per enquiry sheet  

Manage lounge / meeting bookings and set-up

•   Managing the bookings of the lounges and meeting areas efficiently and communicate to all relevant departments in a professional manner

•   Managing the set-up of lounge and/or meeting areas timeously and communicating any catering needs

•   Ensuring that these areas are cleaned up after each meeting has been completed

Administration, reporting and records 

•   Assisting with other duties or admin which may be reasonably required to be performed from management

• Completing the handover book and ensuring accurate recording of issues for the day/ hand over to next shift

• Completing any other checklists, reports, registers, as and when required

• Performing any clerical receptionist duties such as filing, photocopying, binding, faxing, etc.

Qualifications & Experience

Essential

●      Secondary Qualification:  Matric Certificate

●      Tertiary Qualification: Advantageous but not required

●      Language Professional Proficiency (read, write & speak): English

●      At least 1 year’s relevant receptionist experience in a service-related industry

●      Excellent telephone etiquette

●      Understanding and operating of a switchboard

●      Excellent verbal communication and interaction with clients and visitors

●      Understanding safety measurements

●      Clean criminal record

●      Diploma or tertiary education but not a must.

●      Course in dementia

●      Third language beneficial

Characteristics

●      Empathy to the elderly

●      Patience & maturity

●      Reliable, responsible, and trustworthy

●      Positive influence on those around you

●      Assertive, yet compassionate

●      Handle people with respect and dignity

●      Adaptable and a positive attitude to change

Skills & Abilities

●      Good written and communication skills

●      Emotional stability

●      Excellent interpersonal relations

●      People skills