Receptionist

SUMMARY:
Game Lodge in the Grahamstown area is looking for a pro-active Receptionist to ensure smooth running operations by channelling accurate information to all promptly and ensuring a warm welcome and heartfelt goodbye to all guests.

POSITION INFO:
Duties:
 
Ensuring that day sheets are updated daily with correct information and shared with all relevant departments timeously.
Assist with daily safari shop sales with guests and staff
Communication management – ensuring that all phone and radio calls are responded to as per company policy and procedures.
Ensure all guest special requirements are noted, acted upon, and communicated to relevant departments
Act as a central control point in any emergency and ensure you follow company policies and procedures with regard to any emergency situation.
Assist with logistics in terms of transferring guests, staff and deliveries to the correct destinations at the correct times.
Ensure accurate billing and smooth-running check-in and/or check-out procedure
Follow Policies & Procedures regarding payments received, gratuities, forex, and cash handling and management
Provide a professional and friendly service to all guests
Ensure all Front Office Duties are done as per the Front of House BOPS
 
Requirements:
 
Matric or Grade 12 certificate
Minimum of 2 years hospitality experience in reputable establishments
Front of House Experience is a must
An outgoing, warm, and friendly personality
Needs to be well presented
Positive attitude, self-motivated, confident, and comfortable around people from all walks of life
Excellent communication and interpersonal skills (listening skills, verbal communication, etc)
Good sense of humour 
Good guest relations abilities (including effective listening and communication skills)
Excellent people skills
Good knowledge of Front Office
Ability to work under pressure and under tight deadlines
Attention to detail & Accuracy of utmost importance
High energy levels & drive to get things done
Initiative to look for ways of improving
An appreciation of other cultures.  The ability to speak and/or understand another language would be an advantage
Good standard of IT and numeracy
Computer literate with excellent skills in Excel
ResRequest and Sage or similar
Excellent literacy skills (writing of emails, viewing web pages)
Excellent arithmetic skills (counting quantities, using percentages, understanding tables in reports, and interpreting graphs)
Commercial awareness – understanding the company
Understanding resources and suppliers
Stay up-to-date on Industry and World Developments
Team player Ability
Flexibility
Strong time management and team player skills
Demonstrable team player qualities
Analysing and problem-solving skills