Receptionist

SUMMARY:
Receptionist

POSITION INFO:

To serve as the first point of contact for visitors and clients, ensuring a welcoming and professional atmosphere, providing excellent front-line service and administrative support to ensure smooth daily operations. 

Know-How, Technical Skills and Experience (n. of years and where)

·        Matric /Grade 12 (NQF Level 4) is essential

·        2 - 3 years' experience as a receptionist and/or administrative assistant

·        Proficient in MS Suite with ability to navigate on any ERP system

Behavioral Competencies/Personal characteristics

·        Ability to work independently and as part of a team

·        Attention to detail

·        Excellent verbal and written communications skills with the openness to taken instructions

·        Accountability and dependability

·        Ability to multitask and manage time effectively

·        Friendly demeanour and a professional attitude

FRONT DESK MANAGEMENT

·        Greet and welcome visitors, clients and employees in a friendly and professional manner

·        Answer and direct phone calls asking the appropriate questions, take messages and manage inquiries effectively

·        Maintain a clean and organised working area

ADMINISTRATIVE SUPPORT

·        Perform general administrative tasks such as filing, archiving, organising documents, printing, etc.

·        Assist with the preparation of documents for staff

·        Manage incoming and outgoing mail and packages, ensuring proper distribution to relevant people

·        Retrieve a list of outstanding invoices from the system and ensure the list is sent to the customer representatives