Receptionist

SUMMARY:
Luxury Hotel overlooking the lush vineyards and breathtaking Stellenbosch mountains is looking for an experienced Receptionist.
 
The suitable candidate will represent the hotel to guests at every stage of their stay.
 
This role includes welcoming guests, managing reservations, handling check-in / check-out procedures, accommodating special requests and ensuring an exceptional guest experience, act as an ambassador for the Front Office and the hotel, both on and off duty.

POSITION INFO:
Duties:
 
Provide a warm, professional welcome and ensure guests enjoy a memorable stay.
Manage check-in, check-out, room assignments and key handling according to standards.
Handle guest inquiries, requests and complaints with professionalism and discretion.
Maintain guest confidentiality and ensure VIP guest recognition.
Ensure guest history, arrivals, and special requests are accurately recorded in the system.
Liaise with Housekeeping and other departments to ensure rooms are prepared as required.
Adhere to financial and audit procedures, including accurate cash-ups and reporting.
Promote hotel services, facilities and events; actively up-sell rooms and outlets.
Attend daily briefings, share guest feedback and report issues to supervisors.
Ensure work areas, records and systems (Opera PMS) are properly maintained.
Maintain professional appearance, punctuality and adherence to grooming standards.
Comply with all health, safety, fire and hygiene regulations as well as company policies.
Attend training and departmental meetings as required.
Remain flexible to support other areas of the business when needed.
 
Requirements:
 
Grade 12
A formal qualification will be an advantage
At least 2+ years’ experience in Front Office in a 4 / 5* Hotel environment
Excellent verbal and written communication skills.
Strong customer service orientation with a professional telephone manner.
Ability to adapt to different guest needs with patience, tact and problem-solving skills.
Ability to multitask and remain calm under pressure.
Computer literacy: Opera PMS experience is an advantage.
Accuracy, attention to detail, and a methodical approach to tasks.
Friendly, polite, reliable, and trustworthy.
High standard of professionalism, confidentiality, and integrity.
Flexible attitude toward work and willingness to assist in other areas when required.