RGT Group (Pty) Ltd

SUMMARY:
Signa Opportunity 
is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.

POSITION INFO:
About the role
We are looking for a friendly, energetic, and reliable Customer Care Assistant to join our team. This is an entry-level role ideal for someone who enjoys helping people, communicating clearly, and creating a great customer experience. You will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring clients feel valued and supported throughout their journey.

Responsibilities:

• Respond to customer inquiries via WhatsApp, phone, email, and social media.
• Assist customers with product/service information and pricing.
• Capture customer details accurately (name, contact info, requirements).
• Handle customer complaints professionally and escalate when needed.
• Follow up with customers on quotes, orders, and feedback.
• Maintain a positive and helpful attitude in all interactions.
• Work closely with the sales and production teams to ensure smooth service delivery.
• Keep records of customer interactions and update systems.

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES programme before.
• Matric.
• Basic computer skills (Microsoft Office, email, internet).
• Good communication skills (English required; additional languages are a plus).
• Strong interpersonal and problem-solving skills.
• Willingness to learn and grow in a fast-paced environment.