RESERVATIONS TEAM LEAD

Recruiter:

African Echoes Recruitment

Job Ref:

MP000001/CD

Date posted:

Friday, May 1, 2026

Location:

Bryanston, South Africa

Salary:

R20 000 Monthly

SUMMARY:

ð·ð¶ðºð°ð»ð°ð¶ðµ: ð¹ððððððððððð ð»ððð ð³ððð

ABOUT POSITION:

A dynamic hospitality group is seeking an experienced and driven Reservations Team Lead to oversee a central reservations team. This role is ideal for a detail-oriented individual who thrives in a fast-paced environment and is passionate about delivering seamless guest experiences while driving revenue growth.

POSITION INFO:

REQUIREMENT:

* RSA ID and legal residence essential

* Minimum 6 years’ experience in a reservations department or travel/tourism call centre

* Proven experience as a Senior Reservations Consultant or Team Lead

* Strong leadership and team management skills

* Excellent computer skills (MS Office, Excel, PowerPoint)

* PMS knowledge (eRES, Nebula, Opera, Apex, CRM systems) advantageous

* Strong organisational and time management skills

* Excellent verbal and written English communication skills

* High attention to detail and problem-solving ability

* Professional, well-presented, and self-motivated

KEY RESPONSIBILITIES:

* Lead and manage the Central Reservations Team

* Oversee all reservations via phone, email, WhatsApp, online platforms, and systems

* Drive sales, upselling, and cross-selling across the portfolio

* Manage reservation statuses, cancellations, amendments, and refunds

* Ensure SOP implementation and system accuracy

* Oversee OTA management and inventory control

* Assist with revenue forecasting, occupancy, and deposit tracking

* Prepare arrival reports and communicate with lodge operations teams

* Maintain accurate records, reporting, and effective inbox management

* Train, support, and develop team members

* Ensure compliance with company policies and high service standards

PACKAGE:

* R20,000 – R25,000 CTC

* Provident Fund contribution (5%)

* Medical Aid available after 3 months

LOCATION: Johannesburg, Gauteng

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