RECEPTIONIST

SUMMARY:
RECEPTION

POSITION INFO:

Key Performance Areas:

· Answer incoming calls politely and professionally, within the set MEIBC procedure.

· Direct calls to the appropriate department or person in a courteous and professional manner.

· Take and delivers accurate phone messages, with call back numbers, area codes, and names legibly written, and promptly relays messages to the appropriate person.

· Greet and welcome incoming clients and visitors in a friendly and positive way.

· Ensure all visitors complete the register when entering the MEIBC office.

· Assist clients by directing them to the correct department or person.

· Maintain a neat and tidy reception area, and maintain a professional, front office atmosphere.

· Receive and record documents and ensure it gets distributed to the correct person immediately.

· Perform other clerical duties as requested such as copying or faxing etc.

· Ensure that all incoming mails are receipted.

· Perform any additional work-related duties requested by the Relevant Manager.

Minimum Requirements

· Grade 12 or equivalent NQF qualification

· N6/Diploma in Administration or related qualification

· 5 years or more related work experience.

· No criminal record.

· Previous experience in bargaining Council or similar environment is a must.

Competencies

· Telephone etiquette skills

· Computer skills.

· Accuracy.

· Planning and organizing.

· Time management.

· Customer orientated.