RECEPTIONIST

Recruiter:

More A House

Job Ref:

CPT000026/FT

Date posted:

Monday, May 19, 2025

Location:

Capetown, South Africa

SUMMARY:
As a Hotel Receptionist, you will be the first point of contact for guests. Your main role is to manage check-ins and check-outs, answer questions, and provide information about the hotel and surrounding areas. You will ensure guests receive a smooth and enjoyable experience during their stay.

POSITION INFO:

Key Responsibilities:

Greet all guests with a warm and friendly manner
Manage check-in and check-out procedures efficiently using the hotel’s property management system
Handle guest inquiries, requests, and complaints in a professional and timely manner
Provide information about the hotel, available rooms, rates, and amenities
Take and manage reservations, either via phone, email, or in person
Process payments, issue invoices, and maintain accurate records
Liaise with housekeeping, maintenance, and other departments as needed
Ensure the reception area is tidy and welcoming at all times
Uphold all hotel policies, procedures, and safety regulations

Requirements:

Previous experience in a front desk or customer-facing role, preferably in hospitality
Strong communication and interpersonal skills
Proficiency in using computers and hotel booking systems (e.g., Opera, Protel, or similar)
Excellent organizational skills and attention to detail
Ability to remain calm and professional under pressure
A friendly, approachable, and service-oriented attitude
High school diploma or equivalent; hospitality qualification is a plus
Willingness to work flexible hours, including weekends and holidays

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