Quality Officer (NPO)

SUMMARY:
If you are motivated by making a meaningful impact on the community, join a leading global non-profit organization in the medical field with a network of over 11 million registered donors. 

The Quality Officer will assist be responsible for reviewing and maintaining the manual documentation system, including manuals, procedures, forms, information and records.

POSITION INFO:
KEY RESPONSIBILITIES

In collaboration with the Quality Manager:

• Review and maintain existing manuals, procedures, forms, information and records to ensure accuracy and completeness.
• Develop and implement new documents as required.
• Conduct proofreading and editing of documents to ensure clarity and grammar accuracy.
• Upload most recent documents for completion into the Quality Management System.
• Ensure compliance with regulatory requirements and industry standards.
• Collaborate with other departments to ensure submissions.
• Assist in preparing reports and presentations.
• Training the different departments on QMS processes
• To identify and project manage initiatives and projects across the organisations that will create organisational efficiencies, improve performance or address quality issues.
• Close out of all corrective and preventative actions.
• Review and finalise all change control requests.
• Prepare audit schedule and assist with reports and internal audits.
• Ensure continuous monitoring and evaluation of effective use of reporting quality incidents.

• National Diploma: Environmental Management or related, preferably a BSC degree. 
• 1 - 2 years’ experience with Document control systems
• Solid understanding of Quality principles and regulations (e.g., WMDA, ISO)
• Proficient knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
• Work/travel outside of core hours - this role may involve some national and international travel for the purpose of training and meeting attendance.

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Ability to proofread documents accurately and efficiently
• Ability to learn new systems and procedures quickly