Quality Assurer (12 month-Fixed term Contract)

SUMMARY:
To provide specialist advise and support in the assessment and evaluation of processes and work outputs to ensure compliance and adherence to business rules and legislation, through the execution of predefined objectives as per agreed (SOPs).

POSITION INFO:

Duties but not limited to:

• Advice on and contribute to the development of procedures and processes within the area of specialisation for continued quality and service improvement.
• Escalate unresolved delivery and quality issues to operational management and process owners. Report on transactional and process activities within set guidelines to provide timely information for decision making.
• Effectively plan activities to continuously improve operational quality and service delivery in the area of specialisation.
• Draw on own technical knowledge and experience to identify and develop solutions to improve operational service & quality.
• Update database/s with findings and other relevant information to enhance identification of trends and analysis
• Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Provide specialist advice & support in the area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Minimise errors by checking that transactions are processed correctly and inform relevant parties of errors to prevent errors from re-occurring.
• Analyse data to identify possible areas for improved operations and optimised work schedules and make practically implementable recommendations.

Desired Experience & Qualification

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

---