Quality Assurance Officer ( Call Centre) JB1833

Recruiter:

HR Genie

Job Ref:

JB1833

Date posted:

Friday, May 6, 2022

Location:

Johannesburg, South Africa

Salary:

R7k - 9k per month

SUMMARY:
The QA ensures that all advisors use the same script, aftercall procedures and accountability standa

JOB DESCRIPTION:

Quality Assurance Officer ( Call Centre) JB1833
Johannesburg
R7000 – R9000 per month

The QA ensures that all advisors use the same script, aftercall procedures and accountability standard. QA will periodically review sales data, customer surveys and call logs. They will use the information to ensure that company sales and service goals are in alignment with quality standards.

Educational Requirements:
Grade 12
Data capturing and administration
Previous experience working in administration/QA
Excel proficiency

Duties and responsibilities:
Complete all administrative duties including
Interpret and implement quality assurance standards
Evaluate adequacy of quality assurance standards
Devise sampling procedures and directions for recording and reporting quality data
Provide feedback on adhoc non-sales feedback requests
Distribute QA report at the end of each shift to the National Sales Manager
Distribute MTD and YTD QA reporting to the National Sales Manager
Investigate customer complaints and non-conformance issues
Collect and compile statistical quality data
Analyse data to identify areas of improvement in the quality system
Develop and recommend and monitor corrective and preventive actions
Prepare reports to communicate outcomes of quality activities
Identify training needs and organize training interventions to meet quality standards
Coordinate and support on-site audits conducted by external providers
Evaluate audit findings and implement appropriate corrective actions
Monitor risk management activities
Responsible for document management systems
Assure ongoing compliance with quality and industry regulatory requirements

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Senior Quality Assurance Engineer (Hybrid)
Location: Johannesburg
Salary: Monthly
Make a meaningful impact and join a leading South African health-tech company as a Senior quality assurance Engineer. This is a hybrid role based in Johannesburg. The position focuses on API testing, test automation (Java/Python/JavaScript), and cloud platforms (Azure/GCP), ensuring high-quality healthcare solutions.
14 days ago

Food Safety and Quality Assurance Manager
Location: Delmas
Salary:
Recruiting for a Food Safety and quality assurance Manager (FSQAM). This position is responsible for ensuring that the company is FSSC22000 certified and complies with all relevant company policies, industry standards and government legislation relating to food safety. This position is also responsible for the management of quality and the lab.
26 days ago

Food Safety & Quality Assurance Manager
Location: Johannesburg
Salary: Monthly
This position is responsible for ensuring the Company is FSSC22000 certified and complies with all relevant company policies, industry standards and government legislation relating to food safety. This position is also responsible for the Management of quality and the lab. This person is also the representative for Environmental Management. The role must also drive continuous...
33 days ago

Quality Assurance Technician
Location: Centurion
Salary:
A specialist international design company in Centurion is recruiting for a quality assurance Technician. Diploma / Technical Qualification – Mechanical/ Electronic or quality. 5 years of experience within a manufacturing/electronic assembly environment and 2 years of experience in a quality assurance and Control environment
28 days ago

Quality Assurance Analyst (AML, DD and EDD)
Location: Johannesburg
Salary:
68 days ago

Software Quality Assurance.
Location: Johannesburg
Salary: Negotiable on experience
Tertiary qualification. 5 yrs+ working exp in defence, military or avionics systems software development and an understanding of SDLC processes applicable. 5 yrs’+ experience in quality assurance. 3 yrs’ exp in the implementation of processes and generation of documentation for certification of software products.
69 days ago

Head Technical Underwriting
Location: Johannesburg
Salary: Market related
An exciting new opportunity has become available at one of my clients. I am looking for a Head Technical Underwriting for a CUO Team.
15 days ago

Quality Oversight Officer
Location: Johannesburg
Salary:
15 days ago

Group SHEQ Manager
Location: Johannesburg
Salary:
Are you a dynamic leader with a passion for safety, health, environment, and quality in the mining sector? We are seeking an experienced and highly motivated Group SHEQ Manager to lead and drive the company’s SHEQ strategy across all sites. This role is pivotal in ensuring legal compliance, managing risks, and embedding a high-performance safety culture in line with company values and object...
26 days ago

Food safety and Quality Manager
Location: Johannesburg
Salary: 340000 Annually
Overview:We are seeking a proactive and detail-oriented Food Safety and quality Manager to lead and maintain our food safety and quality assurance systems. This role is key to ensuring that all products meet stringent quality standards, comply with legal regulations, and are manufactured in a safe and hygienic environment. The ideal candidate will have a strong background in food science, excellen...
Today

Quality Assurance Officer ( Call Centre) JB1833

Similar jobs you might be interested in:

Create a free job alert for Quality Assurance Officer ( Call Centre) JB1833 in Johannesburg

Jobseekers

Recruiter

General