Quality Assurance Manager - Pretoria

SUMMARY:

Role Purpose

Key Responsibilities

Quality Management Systems

• Design, implement, and monitor quality assurance frameworks, standards, and processes.
• Maintain and improve quality management systems for training and operational activities.
• Ensure compliance with organisational policies, procedures, and quality standards.
• Monitor risks, compliance requirements, and corrective actions related to quality assurance.

Training Programme Quality Assurance

• Review, approve, and evaluate training programmes and learning materials.
• Oversee the updating and quality assurance of training content and teaching tools.
• Coordinate subject matter experts to ensure training material remains accurate, relevant, and current.
• Establish documentation standards for all learning materials and products.
• Ensure consistent quality standards across all training sections and programmes.

E-Learning & Digital Quality Assurance

• Manage quality assurance processes for online learning platforms and e-learning programmes.
• Ensure online courses meet quality, accessibility, and learner experience standards.
• Monitor the effectiveness of digital learning delivery and recommend improvements.
• Support the quality assurance of structured online learning programmes.

Reporting & Continuous Improvement

• Analyse internal and external quality assurance reports.
• Prepare quality performance reports, compliance reports, and improvement recommendations.
• Monitor implementation of corrective actions and report on progress.
• Identify trends, gaps, and opportunities for continuous improvement.
• Support organisational excellence through quality-focused initiatives.

Stakeholder & Client Engagement

• Participate in client monitoring and quality assurance activities.
• Identify stakeholder expectations and develop quality action plans.
• Liaise with managers and supervisors regarding quality issues, operational improvements, and training needs.
• Provide feedback on training, coaching, and development requirements.

Training Coordination & Development

• Identify employee and departmental training needs.
• Support the development and administration of structured training programmes.
• Coordinate national drafters, moderators, and subject matter experts where required.
• Assist with external training budget planning and quality-related resource requirements.

Leadership & Team Management

• Lead, coach, and develop the Quality Assurance team.
• Conduct performance reviews and support employee development.
• Promote a culture of quality, accountability, and continuous improvement.
• Ensure effective communication and collaboration across departments.

POSITION INFO:

Role Requirements

Qualifications

• Bachelor's Degree in Quality Management or an equivalent qualification.

Experience

• Minimum 5–7 years' experience in a quality assurance or quality management environment.
• At least 3 years' experience in a managerial or supervisory role.
• Experience within an education, training, professional development, or learning environment.
• Experience in quality control, customer relationship management, or training quality assurance will be advantageous.
• Exposure to learner management systems and e-learning platforms will be beneficial.

Knowledge & Skills

• Strong knowledge of quality assurance principles, systems, and continuous improvement methodologies.
• Understanding of training quality standards and compliance requirements.
• Excellent analytical, reporting, and problem-solving skills.
• Strong attention to detail and quality orientation.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and relationship management skills.
• Advanced Microsoft Office skills, including Word, Excel, PowerPoint, and reporting tools.
• Ability to work under pressure and manage multiple deadlines.
• Strong organisational and documentation management skills.
• Leadership, coaching, and team development capability.