SUMMARY:
As a Property Virtual Assistant, you will support a busy UK property team by managing customer enquiries, coordinating diaries and appointments, maintaining CRM records, and providing administrative support across the business.
POSITION INFO:
Property Virtual Assistant (UK)
Join a growing UK property business where you''ll play a key role in delivering exceptional customer service while supporting the day-to-day operations of a busy property team.
Location: Remote (South Africa) | Working Arrangement: Fully Remote | Working Hours: Monday – Friday, 9:00am – 5:30pm UK time (including a 30-minute lunch break) | Salary: R33,000 per month
ABOUT OUR CLIENT
Our client is a fast-paced and growing business operating within the UK residential property market. They are committed to delivering exceptional customer service while supporting customers throughout the property process.
The business promotes a fun, supportive, and light-hearted working environment and genuinely cares about its employees. They also provide opportunities for growth and career development.
THE ROLE: PROPERTY VIRTUAL ASSISTANT
As a Property Virtual Assistant, you will support a busy UK property team by managing customer enquiries, coordinating diaries and appointments, maintaining CRM records, and providing administrative support across the business. You will serve as a key point of contact for customers while helping ensure the smooth day-to-day running of operations.
This role is ideal for someone who thrives in a fast-paced environment and is looking to build a long-term career within the property industry.
KEY RESPONSIBILITIES
- Answer incoming calls and respond to missed calls and voicemails.
- Manage customer enquiries relating to property viewings and lettings.
- Schedule and coordinate appointments and diary bookings.
- Take accurate messages and ensure timely follow-up.
- Contact clients to gather feedback following property viewings.
- Maintain and update CRM records to ensure accurate sales progression tracking.
- Support general administrative functions across the business.
- Deliver excellent customer service via phone, email, and messaging platforms.
- Work with a variety of digital tools, workflows, and automation systems.
- Assist with process management and ensure data accuracy across systems.
ABOUT YOU
- Minimum of 12 months'' UK property sector experience in a similar role.
- Previous Virtual Assistant experience.
- Excellent verbal and written English communication skills with first-language level proficiency.
- Strong administrative and organisational skills.
- Previous experience in an administration, customer service, or support role.
- High level of computer literacy and confidence learning new systems.
- Ability to multitask and manage competing priorities.
- Professional telephone manner.
- Strong attention to detail and ability to maintain accurate records.
- Reliable internet connection and suitable remote working setup.
- Experience with Airtable.
- Experience with Slack.
- Experience with VoIP phone systems.
- Experience with business messaging platforms.
- Experience with CRM systems.
- Experience with workflow automation tools.
WHAT''S ON OFFER
- Fully remote position.
- Medical aid contribution following successful completion of probation.
- Potential future commission opportunities.
- Clear progression path into more client-facing, appointment-setting, or sales-focused responsibilities.
- Supportive and enjoyable team culture.
