Property Insurance Administrator

SUMMARY:
The Property Insurance Administrator will manage and oversee the end-to-end administration of insurance claims and policy renewals across a portfolio of residential blocks.

POSITION INFO:

Property Insurance Administrator

Manage insurance claims and policy renewals across a portfolio of residential blocks, coordinating with insurers, brokers, contractors and property management teams.

Remote (South Africa) | Full-Time | Monday to Friday, 09:00–17:30 UK Time | R25 000 – R28 000 per month

ABOUT OUR CLIENT

Our client operates within the UK residential property management industry, managing a portfolio of residential blocks and coordinating insurance-related matters across its properties.

The business works with leaseholders, contractors, insurers, insurance brokers and loss adjusters to manage insurance claims and policy renewals. Its insurance administration function supports the wider property management team, ensuring claims and renewals are handled efficiently, accurately and within service level expectations.

The company is committed to providing exceptional service, minimising disruption to residents and ensuring timely coordination of insurance-related matters.

THE ROLE: PROPERTY INSURANCE ADMINISTRATOR

The Property Insurance Administrator will manage and oversee the end-to-end administration of insurance claims and policy renewals across a portfolio of residential blocks.

The role involves coordinating with leaseholders, claimants, contractors, insurers, insurance brokers, loss adjusters and internal property management teams to ensure claims are progressed efficiently and insurance policies are renewed within the required timeframes.

Responsibilities also include managing claims documentation, monitoring financial transactions, coordinating urgent resident assistance, preparing reports, supporting Property Managers and administering various insurance policies.

KEY RESPONSIBILITIES

Insurance Claims Management

• Set up and manage new and ongoing insurance claims across the residential property portfolio.

• Liaise with claimants to gather relevant information and provide regular updates on claim progress.

• Communicate with insurance brokers and loss adjusters, particularly regarding complex or high-value claims.

• Coordinate with contractors and suppliers regarding investigations, reports, temporary repairs and remediation work.

• Liaise with Property Managers and other internal departments regarding insurance-related matters.

• Provide urgent support during crisis situations, including arranging alternative accommodation for affected residents.

• Coordinate all parties involved in insurance claims to ensure continuity throughout the claims process.

• Assist with and produce monthly insurance reporting for high-profile sites.

• Conduct weekly meetings with Building Managers and Property Managers for high-profile sites.

• Monitor and manage the financial aspects of individual claims, ensuring invoice accuracy and coordinating timely payments with the accounts department.

• Maintain accurate records of insurance claims, supporting documentation and correspondence for auditing and reporting purposes.

• Respond to enquiries regarding insurance policies, coverage and claim status.

• Provide administrative support, including document management, data entry, telephone handling and mailbox management.

• Conduct handover meetings with newly appointed Property Managers.

• Deliver insurance training to new Property Managers two weeks after they join the company.

Insurance Policy Renewals

• Manage insurance policy renewals, including buildings insurance, engineering insurance, Directors and Officers Insurance and any additional policies required.

• Liaise with the senior management team, Property Managers, clients and insurance brokers throughout the renewal process.

• Review insurance policy documentation and maintain accurate records.

• Administer mid-term insurance policy adjustments.

• Manage reinstatement cost assessments.

• Manage commission relating to insurance policy renewals.

• Handle telephone enquiries and manage insurance-related mailboxes.

General Administration

• Provide ad hoc administrative support to the property department.

ABOUT YOU

Essential Skills and Competencies

• High level of attention to detail and accuracy when managing insurance documentation, claims and administrative processes.

• Proficiency in Microsoft Excel and Microsoft Word.

• Confident and professional written and verbal communication skills.

• Strong numerical and analytical skills.

• Ability to work independently and collaboratively as part of a team.

• Ability to maintain high standards while working under pressure.

• Strong organisational and time management skills, with the ability to meet tight deadlines.

• Friendly, approachable and helpful attitude.

• Empathetic and understanding approach when dealing with insurance claimants.

Desirable Experience

• Previous experience in insurance policy renewal administration and insurance claims handling is highly desirable.

• Experience within the UK property industry is preferred but not essential.