Property Custodian

SUMMARY:
The Property Custodian is responsible for the overall leadership, operational performance.

POSITION INFO:

Position Overview

The Property Custodian is responsible for the overall leadership, operational performance and commercial success of Finfoot Lake Reserve.

The Property Custodian serves as the custodian of the Dream Hotels & Resorts brand at property level and is responsible for creating a culture of excellence, accountability and continuous improvement.

Operational Leadership

• Provide strategic leadership across all operational departments.
• Ensure smooth day-to-day operation of the lodge.
• Maintain exceptional standards throughout accommodation, food & beverage, guest facilities and public areas.
• Drive preventative maintenance programmes to ensure all buildings, infrastructure, equipment and guest facilities remain in excellent condition.
• Oversee refurbishment and capital improvement projects.
• Ensure compliance with Dream Hotels & Resorts operational standards.
• Prepare monthly operational reports and present business performance to executive leadership.
• Drive operational efficiencies while maintaining premium guest standards.

Guest Experience

• Create a culture centred on exceptional guest service.
• Ensure personalised luxury experiences throughout the guest journey.
• Resolve guest concerns promptly and professionally.
• Drive continuous improvement through guest feedback.
• Implement innovative guest experience initiatives.
• Lead by example in delivering world-class hospitality.

Financial Management

• Develop and manage the annual operating budget.
• Monitor financial performance against budget.
• Analyse financial reports and implement corrective actions where necessary.
• Identify revenue growth opportunities.
• Drive profitability through effective cost control.
• Manage labour costs and departmental productivity.
• Implement yield management and revenue optimisation strategies.
• Ensure sound procurement and inventory management.

Sales & Business Development

• Partner with the Dream Hotels & Resorts Sales and Marketing teams.
• Develop strategies to grow occupancy and revenue.
• Build relationships with corporate clients, travel agents, tour operators and industry partners.
• Identify new business opportunities.
• Promote the Finfoot brand within the tourism and hospitality industry.
• Support marketing campaigns and promotional initiatives.

People Leadership

• Recruit, develop and retain high-performing employees.
• Foster an engaged, inclusive and performance-driven culture.
• Conduct regular coaching, performance reviews and development discussions.
• Identify succession planning opportunities.
• Promote employee wellbeing and engagement.
• Ensure compliance with labour legislation and company policies.

Quality Assurance & Compliance

• Ensure compliance with Dream Hotels & Resorts brand standards.
• Maintain all required operating licences and statutory compliance.
• Conduct regular operational audits and inspections.
• Ensure compliance with health, safety and environmental legislation.
• Uphold food safety and hygiene standards.
• Manage risk and emergency preparedness programmes.

Environmental & Conservation Stewardship

• Champion environmentally sustainable business practices.
• Protect the natural assets of the reserve.
• Promote responsible tourism.
• Support conservation initiatives.
• Ensure responsible waste, water and energy management.
• Partner with environmental stakeholders where appropriate.

Community & Stakeholder Engagement

• Build meaningful relationships with neighbouring communities.
• Represent Finfoot Lake Reserve at tourism and community events.
• Support local economic development initiatives.
• Develop partnerships with suppliers and stakeholders.
• Promote Dream Hotels & Resorts' community engagement programmes.

Internal Collaboration

• Collaborate effectively with Head Office support teams.
• Share operational best practice across the group.
• Support new initiatives and business projects.
• Participate in leadership forums and strategic planning sessions.
• Assist other Dream Hotels & Resorts properties where required.