Products and Channels Supervisor

SUMMARY:
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POSITION INFO:

REQUIREMENTS

• Affirmative Action South African citizen
• A recognized 3-year National Diploma or 4-year Bachelor's Degree in Sales, Marketing, Engineering, Business Administration, Business Management, Finance, or a related field
• Experience in sales, service and marketing is required
• Dealer after-sales operations experience and at least 3 years of specialist or supervisory automotive experience, preferably in after-sales, marketing, or sales, is advantageous

ESSENTIAL SKILLS

• Experience in sales, service and marketing is required
• Dealer after-sales operations experience and
• At least 3 years of specialist or supervisory automotive experience, preferably in after-sales, marketing, or sales, is advantageous
• Familiar with dealer after-sales operations, including service and parts, and have a strong understanding of business management principles and their application
• A proven understanding of the automotive parts and accessories business, including pricing and its impact, as well as marketing concepts and their applications
• Experienced in developing and implementing after-sales campaigns and promotions
• Exposure and experience in accident damage management, motor body repairers and insurance will be a distinct advantage
• A strong understanding of customer loyalty and experience is required
• Experienced in strategy development and implementation
• Key skills required
  • Critical thinking
  • Project management
  • Communication (written and verbal),
  • Presenting
  • Influencing
  • Negotiation
  • Problem-solving
  • Decision-making
  • Coordination
  • Innovation
  • Leadership 
  • Analytical thinking skills
• Experience in managing stakeholders (e.g. dealers, competitors, group members, and customers) with competing priorities and interests
• A high level of integrity is a non-negotiable requirement for this role
• Ability to work independently with minimal supervision and proficiency in MS Office (MS Word, MS Excel, MS PowerPoint, MS Power BI, CoPilot), Generative AI, DMS, CRM, and data analysis

RESPONSIBILITIES

• Implement the products and channels after-sales strategy in the dealer network with a strong focus on genuine parts sales, accident damage management parts sales, Easy Drive vehicle plans sales, marketing, product management and customer loyalty
• Implement the after-sales strategy to meet departmental, divisional, and organizational goals
• Guide and support team members to ensure they understand their roles and how they contribute to departmental, divisional, and organizational goals
• Contribute to the achievement of genuine parts sales objectives at wholesale and retail levels
• Achieve accident damage management parts sales goals by managing dealers, key accounts, MBRs, and insurance customers
• Help achieve Easy Drive vehicle plan sales targets by working closely with RAMs and dealers
• Develop and implement the annual marketing plan with the marketing communications department to boost brand awareness, generate quality leads, and drive sales
• Create and execute product management campaigns and promotions using HPG Analysis and IAM research to boost genuine parts sales and market share
• Create and implement customer loyalty initiatives to increase the share of the overall Car Parc
• Collaborate with divisional colleagues to ensure the successful coordination and implementation of the annual business plan
• Collaborate with other departments and divisions to define and set targets for initiatives like Service Cam, Easy Drive vehicle plans, Lead Inbox, and PPSO
• Collaborate with other departments and divisions to achieve organizational objectives
• Serve as the main point of contact with the Group Market Area Manager for products and channel initiatives

NB! This job is now closed. You can apply for other jobs by uploading your CV.