Production Coordinator

SUMMARY:
Our client is seeking an experienced Production Coordinator to join their team. The role focuses on supporting customers and maintaining operational excellence across products and services. Reporting to the Head of Operations, you will manage operations from on boarding new clients to resolving operational issues, generating reports, and advising technical teams. You will also analyse customer experience to help optimize service quality areas, based in Gauteng, Sandton.

POSITION INFO:
Job Purpose:
Our client desires a candidate who is a strong cultural fit and shares their goals. They need a technically sound individual who is also innovative and creative. The ideal candidate is autonomous, self-driven, and excels at delivering results. A mature, knowledgeable professional who takes great pride in their work is essential.

Key Responsibilities:

• Providing 1st and 2nd level support for all our client's products and services.
• Logging and managing projects/tasks in a ticketing system through to resolution.
• Liaising with the Development Team to analyse and resolve issues.
• Facilitating client on boarding through basic project management.
• Coordinating with internal and external support teams.
• Conducting final-stage product testing for quality assurance.
• Preparing daily, weekly, and monthly reports for management and customers.
• Attending meetings and preparing minutes or presentations as needed.
• Creating training materials and release notes.
• Training new users on our client's products.
• Managing disputes related to product misuse.
• Communicating rollout status and updates to all stakeholders.
• Monitoring system performance, escalating issues, and reporting downtime.
• Liaising with technicians, contractors, and sales teams to ensure project efficiency.
• Maintaining up-to-date knowledge of all project office activities to provide cover when needed.
• Occasional overtime may be required for deployments outside office hours

• A relevant tertiary qualification is advantageous but not essential.
• A minimum of 5 years of prior working experience as a Production Coordinator is required.
• Must be highly computer literate with above-average MS Office skills.
• Experience in the financial services sector is considered an advantage.
• Own transport is essential, as travel to clients may be required

• Minimum 5 years of direct experience as a Production Coordinator, ideally within the Financial Services sector.
• Advanced proficiency in Microsoft Office, especially Excel.
• Exemplary, clear, and accurate communication skills in English (other languages are a bonus).
• Quick learner with strong problem-solving and analytical abilities.
• Meticulous attention to detail and commitment to seeing tasks through to completion.
• Excellent time management, multitasking, and prioritization skills.
• Strong planning skills with accountability for personal and team goals.
• Outstanding interpersonal skills for effective collaboration, with the ability to work both independently and as part of a team.
• Proactive in building relationships and sharing knowledge.
• Strategic and rational thinker with excellent documentation and writing skills.
• Ability to work effectively under pressure and meet deadlines.