Product Returns Coordinator/Specialist

Recruiter:

Lotus Recruitment

Job Ref:

CPT000229/MdW

Date posted:

Thursday, August 7, 2025

Location:

Cape Town, South Africa

Salary:

18500 Monthly

SUMMARY:
Our client, a well established, dynamic, small but growing importer and distributor of consumer goods, focused on e-Commerce platforms, seeks to employ a vibrant and professional Product Returns Coordinator/Specialist, to join this progressive and expanding professional team.

Please note this role does require a candidate that is resident in the Cape Town region and who has experience in working independently to provide support to customers, actively managing returns to suppliers and who can identify product, packaging or supplier problems and proactively resolve.

POSITION INFO:
KEY REQUIREMENTS FOR CONSIDERATION:

You will have completed Matric, coupled with 3-5 years experience in managing the full life cycle of product returns and providing excellent customer service, as well as cross-functional collaboration with e-Commerce platforms and operations/suppliers
You will have a proven track record in proactive follow-ups, case resolution, dispute management and assuring returned goods meet policies and quality standards.
You will be meticulous in record keeping of returns, defects, poor quality products from suppliers and GRN processing.
You will be an effective communicator, a high-energy customer focused person and be highly organised in terms of processes and administration/reporting
You must have a valid driver’s licence, own car and a clear criminal and credit record

Due to the exceptionally high volume of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.

Should you meet the criteria and wish to apply, kindly forward your CV, salary package details and notice period.

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