Product Knowledge Coordinator | Cape Town | Home Décor Retail Brand

SUMMARY:
Upmarket and well-known Home Décor Retail Brand has an exciting opportunity available for a PRODUCT KNOWLEDGE COORDINATOR to form part of their Sales team.

POSITION INFO:

Upmarket and well-known Home Décor Retail Brand has an exciting opportunity available for a PRODUCT KNOWLEDGE COORDINATOR to form part of their Sales team. 

The main purpose of the job is to increase overall awareness of all product categories amongst sales staff nationally.  Supporting and strengthening our national sales team’s product knowledge, selling and presenting skills and overall service delivery to our customers.  The successful candidate will be based at their Head Office in Belville. 

Start:  Immediate

The main functions of the Product Knowledge Coordinator include:

1. Product training coordination:

-          Training needs analysis: Collaborate with line managers to identify product knowledge gaps and training requirements across sales and support teams.

-          Training strategy development: Compile and implement a structured training plan that aligns with business objectives and product launches.

-          Program design and facilitation design, coordinate, and deliver training sessions (workshops, webinars, e-learning modules) focused on product expertise, sales techniques, and customer engagement.

-          Training schedule management: Manage monthly training rotations, booking systems, and trainer allocations

-          Refresher training: Identify staff requiring refresher sessions based on performance gaps, system updates, or time elapsed since last training, and schedule accordingly.

-          Tracking and reporting: Monitor attendance, completion rates, and training effectiveness; update records and provide regular feedback to management.

-          Scheduling and arranging Friday meeting product knowledge sessions.

-          Prepare showroom and sales consultants on products ahead of launches.

-          Compiling presentations and story boards for internal use.

-          Identifying and implementing creative sessions.

-          Scheduling and arranging Monday morning presentations.

-          Co-ordinating and monitoring national product knowledge drives.

-          Liaising with all buyers to gain insight and knowledge of all product categories.

2. Product expertise and sales support:

-          Product knowledge development: Create training sessions focused on product features, benefits, and applications, ensuring staff can confidently present and sell.

-          Provide ongoing support to sales teams by equipping them with product guides, manuals, and tailored resources that align with customer needs.

-          Presentation skills coaching: Train staff in effective presentation techniques through workshops, webinars, and one-on-one coaching to improve customer engagement.

-          Cross-functional collaboration: Work closely with marketing and operations to ensure product messaging is consistent and aligned with business objectives.

-          Digital tools utilization: Leverage e-learning platforms, video conferencing, and digital resources to deliver accessible, scalable product training and support.

3. Product awareness and coordination:

-          Drive awareness of products and product knowledge across all categories.

4. National sales meeting (NSM):

-          Develop and structure the overall NSM program, ensuring alignment with business objectives.

-          Define and communicate clear content guidelines for all presentations and materials.

-          Coordinate all presenters, including briefing, scheduling, and ensuring readiness.

-          Manage the end-to-end development of NSM content, including presentations and supporting materials (e.g. product information sheets, catalogues, and sales tools).

-          Ensure consistency, accuracy, and relevance of all product-related messaging delivered during the NSM.

-          Deliver all programme and content outputs within agreed budgets and timelines.

5. General and ad hoc duties as per role and business requirements

Product Knowledge Requirements:

-          National senior certificate

-          Relevant tertiary qualification (Advantageous)

-          Minimum 5 years’ sales experience in a retail or wholesale environment

-          Minimum 5 years interior décor/interior design industry experience (manufacturing, sales or design)

-          Previous training and coaching experience and familiarity with learning principles and training methodologies

-          Excellent communication, presentation and interpersonal skills

-          Highly professional with good business etiquette

-          Ability to analyze sales performance data

-          Strong initiative and the ability to take full responsibility for tasks from start to finish

-          Excellent organisational and prioritisation skills with a high level of attention to detail

-          Valid driver’s license with reliable transport

-          Must be able to work every second Saturday from 09:00 till 14:00 and travel nationally as per job and business requirements.

Product Knowledge salary:  Competitive Remuneration:  market-related salary package.

We are looking for individuals who can balance the art of retail with the science of financial management. If you have the wow factor, thrive in dynamic environments, and are ready to make your mark, we want to hear from you.

To apply for the Product Knowledge Coordinator | Cape Town | Home Décor Retail Brand job, please submit your CV with up‑to‑date employment history and a full‑length photo. Only shortlisted candidates will be contacted within 10 working days.

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