SUMMARY:
Process Quality Engineer to assess, design, improve and govern business processes

POSITION INFO:

Process Quality Engineer – 6 Months Contract

Location: Johannesburg, Gauteng
Work Arrangement: On-site
Employment Type: Contract, Full-Time

Job Purpose

An experienced Process Quality Engineer to assess, design, improve and govern business processes across banking operations. The successful candidate will ensure that processes are efficient, controlled, measurable and compliant with internal governance and regulatory requirements.

Key Responsibilities

• Analyse current business processes to identify inefficiencies, control weaknesses, risks and improvement opportunities.
• Document current-state and future-state processes using BPMN, process maps, value-stream maps and standard operating procedures.
• Define process quality standards, controls, measures and acceptance criteria.
• Conduct process audits, quality reviews, root-cause analysis and gap assessments.
• Apply Lean, Six Sigma and continuous-improvement methodologies.
• Develop process performance dashboards and monitor agreed KPIs.
• Facilitate process-discovery and improvement workshops with business and technology stakeholders.
• Support process automation and digital-transformation initiatives.
• Work with risk, compliance, operations and technology teams to ensure process adherence.
• Maintain process repositories, governance documentation and audit evidence.
• Track improvement actions and report progress, risks and dependencies.
• Support testing, operational readiness and implementation of redesigned processes.

Required Experience

• At least 5 years’ experience in process engineering, process quality, operational excellence or business-process improvement.
• Experience within banking or financial services is strongly preferred.
• Demonstrated experience in process mapping, process redesign, quality assurance and control assessment.
• Strong understanding of risk management, governance and regulatory compliance.
• Experience working with cross-functional business and technology teams.
• Exposure to Agile delivery, transformation or automation programmes.

Technical Skills

• BPMN and process-modelling methodologies
• Lean, Six Sigma and continuous improvement
• Root-cause analysis and quality-management techniques
• Process controls, risk assessment and compliance
• Visio, ARIS, Signavio, Bizagi or similar process-modelling tools
• Power BI, Excel or other reporting tools
• Jira and Confluence
• Process mining tools such as Celonis are advantageous

Qualifications

• Bachelor’s degree or diploma in Industrial Engineering, Quality Management, Business Analysis, Operations Management, Information Systems or a related discipline.
• Lean Six Sigma, BPMN, CBPP, Quality Management or Business Analysis certification would be advantageous.