Problem Manager X2

Recruiter:

Gijima Holdings

Job Ref:

HR000165/EV

Date posted:

Friday, December 12, 2025

Location:

Midrand, South Africa

SUMMARY:
PURPOSE:

To be responsible for managing the lifecycle of all problems and to prevent problems and resulting incidents from happening, to eliminate reoccurring incidents and to minimise the impact of incidents that cannot be prevented.

POSITION INFO:
FORMAL EDUCATION:

Grade 12
IT Certificate/Diploma

TECHNICAL CERTIFICATION:

Successful completion of the ITIL Foundation certification exam
ITIL Practitioner certification advantageous

EXPERIENCE:

Experience in the IT industry with specific focus on Outsourcing 3 to 5 years
Experience in Service Support Services and Service Delivery 2 to 3 years
Experience in the IT Operations Environment will be an advantage 1 year

RESPONSIBILITIES:

To take ownership to ensure a functional, effective and efficient Problem Management process across clients, service lines and locations
To take the leading role in the management of all problems by ensuring efficient root cause and preventative measures are attained
Provide support and coaching to the Service Lines to effectively execute the Problem Management process
Effective integration and handover of incidents to Problem Management as defined by existing processes
Provide integration and support to the Change Management processes as required
Ensure effective SLA reporting and required management information in area of responsibility
Responsible for the adherence to ITIL frameworks in area of responsibility
To take accountability to operate a continuous improvement process to initiate process improvements within area of responsibility
Monitor the overall Problem Management Process against key performance indicators in order to evaluate process quality
Operate a continuous improvement process to initiate process improvements within area of responsibility
Support incident management with standby and incident management capacity

KEY COMPENTENCIES:

KNOWLEDGE:

Good understanding of business strategies and business process management.
Strong technical understanding of hardware, software, application development, operations and networks
Thorough knowledge of ITIL and/or COBIT best practice frameworks with specific focus on Incident, Problem & Change Management

SKILLS:

Strong Problem resolution skills
Communication skills: ability to express clearly, articulate and encourage open communication.
Effective interpersonal presentation and interpersonal skills
Decision making skills: makes decisions and understand the implications of a decision
Customer relations skills: keep closer to the customer to build relationship
Collaboration skills: build closer relationships with key managers, grasps opportunities for growth and profitability and be sensitive to the needs of business

PERSONAL ATTRIBUTES:

Analysing
Writing and Reporting
Presenting and Communicating Information
Delivering Results and Meeting Customer Expectations
Relating and Networking
Working with People
Learning and Researching
Persuading and Influencing
Planning and Organising
Deciding and Initiating Action
Creating and Innovating

Similar jobs you might be interested in:

Problem Manager X2
Location: Midrand
Salary:
PURPOSE:To be responsible for managing the lifecycle of all problems and to prevent problems and resulting incidents from happening, to eliminate reoccurring incidents and to minimise the impact of incidents that cannot be prevented.
Today

Production Quality Surveyor
Location: Centurion
Salary: Annually
Responsible for the managing, delivering, implementation, monitoring and reporting of the WCGDoI programme.
Today

Accountant
Location: Midrand
Salary:
A growing transport company is seeking a skilled Accountant with at least three years’ experience to join our finance team. Our company specializes in logistics and transport solutions across South Africa, providing reliable and efficient services to our clients. We are looking for a detail-oriented accounting professional to ensure accurate financial management, compliance, and support oper...
Today

Group financial manager
Location: Johannesburg
Salary:
A dynamic property company based in Johannesburg is seeking a skilled Group Financial manager to oversee financial operations across our property portfolio. The company is involved in property development, investment, and management, and prides itself on professionalism, transparency, and growth. We are looking for a finance professional with at least three years’ experience to provide strat...
Today

Assistant financial manager
Location: Centurion
Salary:
A reputable consulting firm based in Centurion is seeking a results-driven Financial manager to oversee its finance function. The company provides expert consulting services across diverse industries and is committed to delivering value, efficiency, and strategic guidance to its clients. We are looking for a seasoned finance professional to ensure accurate financial management, compliance, and to ...
Today

Assistant financial manager
Location: Johannesburg
Salary:
A well established and innovative chemical manufacturing company in Johannesburg is seeking a proactive and detail oriented Assistant Financial manager to join our finance team. Our company is committed to delivering high quality chemical products and maintaining strong operational excellence. We are looking for a young professional with solid accounting knowledge and at least two years of experie...
Today

Senior Accountant
Location: Johannesburg
Salary:
A reputable and rapidly growing pharmaceutical company in Johannesburg is seeking a highly skilled Senior Accountant to join our finance team. We specialize in the manufacture and distribution of quality pharmaceutical products and are committed to excellence, innovation, and compliance. We are looking for an experienced accounting professional who can ensure accurate financial management, uphold ...
Today

Financial Manager
Location: Johannesburg
Salary:
A leading petroleum wholesaler based in Johannesburg is seeking a highly skilled and driven Financial manager to join our dynamic team. We supply fuel and energy products across South Africa and pride ourselves on reliability, innovation, and strong client relationships. We are looking for a finance professional who can provide strategic financial leadership, ensure compliance, and support the con...
Today

Financial Accountant
Location: Pretoria
Salary:
Ready to Take Your Finance Career to the Next Level?Join a forward-thinking organization where your expertise and ambition will make an impact!
Today

Project Manager (Telecommunication and IT Projects)
Location: Johannesburg
Salary:
Today

Problem Manager X2

Similar jobs you might be interested in:

Jobseekers

Recruiter

General