Pro Shop Manager - Paarl GC

Recruiter:

BGA Recruitment

Job Ref:

532685674

Date posted:

Wednesday, October 8, 2025

Location:

Paarl, South Africa

SUMMARY:
-

POSITION INFO:

RESPONSIBILITIES/KEY PERFORMANCE AREAS (KPA):

Achieve Budget Sales and Margin
Superior Customer Service
Cash Management
Data Integrity
In store Merchandising standards
Marketing
Staff development and management
General Administration
Risk Management
Continuous Improvement
Develop & Maintain knowledge & skills on Custom Fitting Services.

REQUIREMENTS:

Business acumen
Management skills
Leadership skills
Self-Motivation
Customer Engagement skills
Golf Operations Experience
Communication
Computer literacy
In depth product knowledge of Golf equipment
Budgeting:
- Set monthly and weekly budgets for Golf Shop Team Members.
- Manage sales staff daily against % of budget in the following areas:
  - Overall sales
  - Margins
  - Markdown sales
  - Used sales
  - Demo unit sales
  - number of customer engagements
- Management of basket size through up-selling, on selling and other sales techniques.
- Control discounts to maximize margin.
- Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.
- To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance.
Customer Service:
- Ensure the company’s purpose is fully understood and lived by all team members in daily activities.
- Deliver superior customer service experience to all customers.
- Maintains and enforces the company service non-negotiable.
- Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.
- Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.
- All customer complaints must be resolved within 24 hours and feedback to be given to the Operations Manager.

ADDITIONAL COMPETENCY REQUIREMENTS:

Logical
Analytical
Numerate
Effective Seller
Multi-tasking
Communicate effectively, including presentation skills
Work effectively as a team member and leader
Time management – both personal as well as golf shop team
Interest in sports
Ability to work under pressure

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