SUMMARY:
-
POSITION INFO:
RESPONSIBILITIES/KEY PERFORMANCE AREAS (KPA):
- Achieve Budget Sales and Margin
- Superior Customer Service
- Cash Management
- Data Integrity
- In store Merchandising standards
- Marketing
- Staff development and management
- General Administration
- Risk Management
- Continuous Improvement
- Develop & Maintain knowledge & skills on Custom Fitting Services.
REQUIREMENTS:
- Business acumen
- Management skills
- Leadership skills
- Self-Motivation
- Customer Engagement skills
- Golf Operations Experience
- Communication
- Computer literacy
- In depth product knowledge of Golf equipment
- Budgeting:
- Set monthly and weekly budgets for Golf Shop Team Members.
- Manage sales staff daily against % of budget in the following areas:
- Overall sales
- Margins
- Markdown sales
- Used sales
- Demo unit sales
- number of customer engagements
- Management of basket size through up-selling, on selling and other sales techniques.
- Control discounts to maximize margin.
- Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.
- To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance.
- Customer Service:
- Ensure the company’s purpose is fully understood and lived by all team members in daily activities.
- Deliver superior customer service experience to all customers.
- Maintains and enforces the company service non-negotiable.
- Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.
- Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.
- All customer complaints must be resolved within 24 hours and feedback to be given to the Operations Manager.
ADDITIONAL COMPETENCY REQUIREMENTS:
- Logical
- Analytical
- Numerate
- Effective Seller
- Multi-tasking
- Communicate effectively, including presentation skills
- Work effectively as a team member and leader
- Time management – both personal as well as golf shop team
- Interest in sports
- Ability to work under pressure
