RESPONSIBILITIES/KEY PERFORMANCE AREAS (KPA):
Key Performance Indicators
Achieve Budget Sales and Margin
Superior Customer Service
Cash Management
Data Integrity
In store Merchandising standards
Marketing
Staff development and management
General Administration
Risk Management
Continuous Improvement
Develop & Maintain knowledge & skills on Custom Fitting Services.
REQUIREMENTS:
Business acumen
Management skills
Leadership skills
Self-Motivation
Customer Engagement skills
Golf Operations Experience
Communication
Computer literacy
In depth product knowledge of Golf equipment
Budgeting:
Set monthly and weekly budgets for Golf Shop Team Members.
Manage sales staff daily against % of budget in the following areas:
Management of basket size through up-selling, on selling and other sales techniques.
Control discounts to maximize margin.
Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.
To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance.
Customer Service:
Ensure the company’s purpose is fully understood and lived by all team members in daily activities.
Deliver superior customer service experience to all customers.
Maintains and enforces the company service non-negotiable.
Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.
Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.
All customer complaints must be resolved within 24 hours and feedback to be given to the Operations Manager.
ADDITIONAL COMPETENCY REQUIREMENTS:
Logical
Analytical
Numerate
Effective Seller
Multi-tasking
Communicate effectively, including presentation skills
Work effectively as a team member and leader
Time management – both personal as well as golf shop team
Interest in sports
Ability to work under pressure
