Principal Account Manager

SUMMARY:
Great opportunity exists with a manufacturing giant offering career growth and excellent package.

POSITION INFO:

Key responsibilities will include:

Relationship Management:

• Represent the face of the business to the principal client and resolve their queries or complaints
• Conduct regular client reviews
• Manage relationships with Buyers and the Head of Category (HOC)
• Manage store complaints on a daily basis
• Follow up on all store complaints and provide feedback on resolution

Key Account Management:

• Accept orders from buyers
• Manage ‘buy in’s’ and pricing
• Manage overstocking and compile the necessary reports
• Manage and report on service levels
• Contribute to related projects
• Manage product and product category take-on’s and exits
• Manage Supplier take-on’s and exits
• Manage the calendar of business reviews and update the template, including analysis of service levels obtained from demand forecasters
• Monitor and collate sales performance by supplier

Key Account Administration:

• Issue/capture purchasing contracts for suppliers for stock to be ordered
• Update pricing system with buyer’s contract
• Discuss contract options with buyer to purchase stock
• Process contract pricing cost of product and selling price of stock
• Manage communication between Principal Head of Category and Central Pricing and Procurement

Business Development / Improvements:

• Expand client participation in the service and product offering
• Drive business growth by encouraging buyers to direct volume
• Optimise basket and volume participation

Promotion and Forecast Communication:

• Implement price changes
• Facilitate effective stock management (with planning) to effectively resource promotions
• Manage business information content and flow
• Coordinate depot audits
• Answer general enquiries

Communication:

• Handle communication in relation to stock and associated issues
• Communicate requests from Buyer and Suppliers

Charge Maintenance:

• Compile the monthly rebate payments for the principal
• Flag issues that need re-evaluation by the Demand manager and Supply Chain Director

Reporting:

• Compile review packs for the Channel Manager
• Print and compile reports and any ad hoc requests as requested by the Retailer
• Report on compliance on variables as set out in the various service level agreements
• Provide reports on infractions

Team Coordination and Self-Management:

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self-development
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution
• Support and drive the business core values
• Manage colleagues and clients’ expectations and communicate appropriately
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives
• Champion training and development of self and others through utilising available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy

KPI’s:

• Increase in in new business with Retailer
• Accuracy, quality and timeliness of standard reporting
• Accuracy of system pricing and charges
• Compliance with Service Level Agreements (SLA)
• Efficacy of customer administration and associated analysis
• Data integrity and accuracy
• Retailer (Buyer) satisfaction rating

The ideal candidate should meet the following requirements:

• B Com Logistics or Supply Chain Degree preferably with a postgraduate qualification
• 3 – 5 years account experience
• Valid Code EB drivers'' licence

Email: <--------Please upload your CV here--------

South African Citizens only.

Due to the volumes of applications received – correspondence will only be conducted with shortlisted candidates. If you have not received a response within 14 days, please consider your application unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.