Premium Vehicle Dealership Aftersales Manager - Gauteng, Sandton

SUMMARY:
Remuneration: Above Market Related Salary + Lucrative Performance Incentive + Company Vehicle + Fuel Allowance + Medical Aid + Provident Fund
 
Purpose Of The Job:
 
A leading premium vehicle dealership is seeking an experienced and highly capable Aftersales Manager to take full responsibility for a large, high-volume Service Department. This position requires a strong leader with proven success in managing all aftersales operations, including Service, Workshop, Parts, Cost Control, Customer Satisfaction, and Staff Performance within a premium automotive environment.
The successful candidate must have a stable and successful career history within premium vehicle dealerships and possess the leadership ability to manage a team of approximately 45-50 employees while ensuring operational excellence and profitability.
This is an excellent opportunity for a proven premium dealership Aftersales professional seeking to lead a large-scale operation and make a significant impact on business performance.

POSITION INFO:
Key Responsibilities:

• Manage the complete Aftersales operation, including:
• Service Department
• Workshop Operations
• Parts Department
• Warranty Administration
• Customer Relations
• Drive departmental profitability and achieve all budgeted financial targets
• Monitor and manage workshop productivity, efficiency, and labour sales
• Oversee workshop costing processes and ensure maximum profitability
• Implement, maintain, and enforce operational processes and procedures
• Ensure compliance with manufacturer standards and dealership policies
• Develop and monitor key performance indicators (KPIs) across all departments
• Manage parts inventory, stock control, and parts sales performance
• Lead, motivate, develop, and performance-manage a workforce of 45-50 employees
• Build a high-performance culture focused on accountability, quality, and customer satisfaction
• Ensure exceptional customer service and maintain premium brand standards
• Conduct regular departmental reviews, reporting, and business planning
• Identify opportunities for operational improvement and efficiency gains
• Maintain strong relationships with manufacturer representatives and key stakeholders

• Proven experience as an Aftersales Manager within a premium automotive dealership environment
• Demonstrated success managing a large, busy, high-volume workshop
• Extensive experience overseeing both Service and Parts Departments
• Strong understanding of workshop costing, labour sales, productivity, and profitability management
• Experience implementing and enforcing operational processes and procedures
• Proven track record of achieving financial and operational targets
• Experience managing teams of 45-50 staff members or larger
• Excellent knowledge of dealership systems, reporting, and manufacturer standards
• Stable employment history with reputable automotive dealerships
• Valid driver's licence
• Motor Industry experience Essential!

• A strong and decisive leader
• Firm but fair in managing people and performance
• Highly disciplined, organised, and process-driven
• Results-oriented with strong commercial acumen
• Confident in managing high-pressure environments
• Professional, credible, and respected by staff and customers alike
• An excellent communicator with outstanding leadership skills
• Passionate about delivering exceptional customer experiences

• Experience with premium vehicle brands such as BMW, Mercedes-Benz, Audi, Jaguar Land Rover, Volvo, Lexus, Porsche, or similar prestige marques
• Strong knowledge of manufacturer KPI management and compliance requirements
• Experience in a dealership with significant workshop throughput and aftersales turnover