Pre-Authorization Service Consultants

• Confirming benefits according to set protocols and funding rules

• Accurately obtaining and capturing information to confirm correct funding

• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved

• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles

• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced

• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood

• Achieving and exceeding key performance metrics relating to service delivery

• Keeping abreast of continuous process, product updates and digital tools

• Dealing with multiple interactions

• Consistently utilizing all servicing tools available