Practice Manager - Veterinary Hospital

SUMMARY:
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POSITION INFO:

Practice Manager
Location: Johannesburg
Industry: Veterinary / Healthcare

About the role
A growing small animal veterinary hospital is looking for a strong Practice Manager to take full ownership of the non-clinical operations.

This is not a maintenance role. The focus is on building structure, improving systems, and driving operational and financial performance.

You will step into an environment where processes, reporting, and accountability need to be strengthened. The role suits someone who enjoys building, improving, and taking ownership — not just managing what already exists.

Key responsibilities

• Take ownership of all non-clinical operations within the practice.

• Build and formalise operational systems, processes, and workflows.

• Introduce SOPs and improve front-of-house and client experience.

• Oversee stock control, procurement, and supplier relationships.

• Implement financial reporting, cost control, and margin tracking.

• Improve debtor management and cash flow processes.

• Introduce KPIs and performance tracking across the business.

• Clarify roles, responsibilities, and accountability structures.

• Manage staff scheduling, performance, and day-to-day team issues.

• Support recruitment processes and team development.

• Identify inefficiencies and drive continuous improvement.

• Work closely with the partners on operational and strategic execution.

Requirements

• 3–5 years’ experience in an operational management role.

• Proven experience building or improving systems and processes.

• Strong financial understanding (budgets, margins, cost control, cash flow).

• Experience managing teams (10+ staff).

• Comfortable working in an environment with limited structure.

• Confident communicator able to manage performance and difficult conversations.

Experience and qualifications

• Experience in healthcare, veterinary, or service-based environments advantageous.

• Background in SME or operational environments preferred (not purely corporate).

• Diploma or degree in Business, Operations, or similar advantageous.

What we’re looking for

• Builder mindset — someone who creates structure, not waits for it.

• High ownership and accountability.

• Strong operational and financial thinking.

• Comfortable with ambiguity and change.

• Practical, hands-on, and solutions-driven.