Practice Manager (Optometry Practice)

SUMMARY:
A private optometry group with a national footprint is looking for an experienced leader to be appointed as Assistant Practice Manager / Practice Manager at one of their practices to assist with the day-to-day management of the practice.

POSITION INFO:

Qualifications:

• Although a qualification is not essential for this position, the following qualifications will be beneficial:

-       Management / practice management qualifications;

-       Accounting qualifications;

-       Sales and marketing qualifications;

-       Hospitality management qualifications; or

-       Nursing qualifications.

Key responsibilities:

• Practice management:

-       Managing the day-to-day operations and administration of the branch;

-       Planning and managing the team of Personal Assistants and Junior Personal Assistants to ensure that all the daily procedures are implemented and completed; and

-       Organising the flow of the practice to ensure that the practice runs as a well-oiled machine.

• Customer care:

-       Welcoming customers / patients to the practice and taking them through the entire retail experience;

-       Assist customers / patients with any questions they have;  

-       Deliver five-star service to the customers to ensure that they stay loyal to the practice; and

-       Daily follow up of incomplete job report of customers.

• Sales & Marketing:

-       Ensuring that the foundational values of the optometry group is clearly communicated to all customers / patients; and

-       Selling and upselling of the practice’s products and services to customers / patients.

NB! This job is now closed. You can apply for other jobs by uploading your CV.