Portuguese Speaking Customer Service Consultants

SUMMARY:
Fluent Portuguese Speakers

POSITION INFO:

Our Client is looking for fluent Portuguese speaking Customer Service consultants to join their winning team to service an international Airline. The offices are based in Cape Town at the V&A Waterfront. 

Brief CSSR Job description
• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in
customer relations department in Portuguese & English languages
• Work on airline reservations systems & handle voice calls, written correspondence &
other channels daily.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service
levels.
• Demanding and time-sensitive call centre environment
Requirements
• Native level fluency in Portuguese language: Verbal & Written skills essential
(Advanced/Fluency level may be considered)
• Located in Cape Town, South Africa
• Permanent residence permit/ South African ID holders only
• Excellent Computer literacy & technical skills
• No criminal record.
• Flexibility to work shifts
• Previous customer service experience preferred
Employment terms and conditions
1. Remuneration:
1.1. Training Salary = R10 833.33 CTC p/m
1.2. Probation Salary = R11 666.67 CTC p/m; and
1.3. Salary after Probation = R13 333.33 CTC p/m or R----- CTC p/annum
2. Retention Bonus: R30 000 CTC per annum (payable after the first completed year of
service & annually thereafter on anniversary start date)
3. Full time, Permanent contract: 40 hours per week; 8-9 hours shifts per day
4. Operational hours: 10h00am to 23h00pm weekdays (Mon- Fri) including public
holidays. - - --
- Weekends may apply as operationally required.
- Working hours may be subject to change depending on client requirements.
5. Training: 4 weeks (Fully Paid).
6. Probation period: 4 months
7. Health insurance benefit (Paid for by the Company)

NB! This job is now closed. You can apply for other jobs by uploading your CV.