Portfolio Admin - COP / IISA

SUMMARY:
PORTFOLIO ADMINISTRATOR: We are seeking a detail-oriented, organised and service-driven International Portfolio Administrator to manage the accurate and timeous end-to-end administration and servicing of allocated group risk, employee benefits, credit life and related insurance portfolios across multiple African territories.

POSITION INFO:
We are seeking a detail-oriented, organised and service-driven International Portfolio Administrator to manage the accurate and timeous end-to-end administration and servicing of allocated group risk, employee benefits, credit life and related insurance portfolios across multiple African territories.
Strong administrative capabilities, excellent attention to detail, a customer-focused approach and the ability to coordinate effectively with internal stakeholders, clients, insurers and service providers across different territories.
Key Responsibilities
Administer and service allocated international insurance portfolios across multiple territories.
Coordinate policy installations, new business onboarding and the implementation of insurance arrangements.
Maintain accurate policy records, client information, member data and portfolio documentation.
Process policy amendments, endorsements, additions, deletions and other ongoing servicing requests.
Support group risk, employee benefits, credit life and related insurance administration requirements.
Coordinate and assist with claims administration, ensuring that documentation and information are complete and submitted timeously.
Monitor policy renewals, premium-related information and other key portfolio activities to ensure deadlines are met.
Facilitate policy terminations and ensure that all relevant administrative processes are completed accurately.
Liaise with in-country insurers, brokers, clients, multinational programme stakeholders and internal teams to resolve queries and maintain service standards.
Track outstanding information, follow up on pending requests and proactively address administrative discrepancies.
Ensure that portfolio administration complies with applicable processes, service-level agreements and relevant regulatory requirements.
Maintain clear audit trails, accurate reporting and appropriate document control across all allocated portfolios.
Identify opportunities to improve administrative processes, turnaround times and the overall client experience.
Minimum Requirements

Grade 12 (Matric), with Mathematics or Accounting
An IISA qualification or Certificate of Proficiency
Employee benefits qualification, insurance administration qualification or a related qualification will be advantageous.

Experience
A minimum of 3 years' relevant experience in policy administration, employee benefits, group risk, credit life, claims administration or a related insurance-servicing environment.
Approximately 5 years' broader relevant experience is preferred for candidates without direct international exposure.
Hands-on experience across multiple stages of the policy lifecycle, with full portfolio servicing experience being strongly advantageous.
Experience supporting business across African or other international territories, working with in-country insurers, multinational programmes or cross-border service arrangements will be a strong advantage.
Key Competencies and Skills
Strong administrative, organisational and coordination skills.
Exceptional attention to detail and a high level of accuracy.
Ability to manage multiple portfolios, competing priorities and strict deadlines.
Strong written and verbal communication skills.
Effective stakeholder engagement and relationship-management abilities.
A proactive, solutions-oriented approach to resolving queries and administrative challenges.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office, particularly Excel, Word and Outlook.
Ability to work independently while contributing effectively to a team.
Professionalism, accountability and a commitment to delivering excellent service.
Ability to work effectively across different territories, cultures and business environments.
Ideal Candidate Profile
The ideal candidate is a proactive and dependable insurance administration professional who understands the importance of accurate policy data, efficient servicing and timely communication. They will be comfortable managing the end-to-end administration of insurance portfolios, coordinating with multiple stakeholders and ensuring consistent service delivery across international markets.
Candidates with exposure to other territories, cross-border insurance arrangements and multinational employee benefits or group risk programmes will be particularly well suited to this opportunity.