Policy Administrator

SUMMARY:
Policy Administrator

POSITION INFO:

The Policy Administrator is required to provide a high level of service to clients, dealers and consultants by resolving queries and affecting policy amendments and change in order to facilitate the development of customer loyalty through customer relationship management

• Matric /Grade 12
• Regulatory Examination – Representative
• Full NQF 4 Short-Term Insurance qualification or better (would be an
   advantage)

• Minimum of 3 years’ experience in policy administration
• Insurance Industry experience
• Proficiency in Microsoft Excel
• Prior knowledge of the finance and motor industry 
• Background knowledge of short-term insurance and underwriting

The Policy Administrator is responsible for liaising with clients, dealers and consultants as well as reporting on matters regarding:
• Our Monthly product including:
o Unpaid collections
o System collections (Fulcrum)
o Retentions programme
o Lapses
o Managing renewals (monthly anniversary)
o Managing call centre communications
o Managing policyholder communications

• Our Term product queries including:
o Cancellations
o Vouchers
o Dealer documentation & communication
o Assist with dealer information on claims, ex gratias and sales
o Managing policyholder communication

• Managing banks including:
o Annual info requests
o Checking product split invoice
o Checking data import exceptions

• Managing platforms & collection houses including:
o Updating policy information & documentation
o Providing and managing loading of new products and premiums
o Switching off old products & pricing
o Managing product eligibility criteria

• Managing internal system requirements including:
o Loading new products on AMP
o Managing eligibility criteria on AMP & IW system
o Managing documentation and communications
o Capturing manual payments on a daily basis (monthly products)
o Capturing manual policies on a daily basis (monthly products) 2/3 per week
o Loading service plans
o Assist in development and documentation of processes
o Testing new processes

• Policy documentation including:
o Managing accuracy of policy documentation and version control
o Distribution of policy documentation
o Managing telesales scripts and version control
o Printing of policy documents
o Policy/product queries

• Implementation of new products including:
o System requirements
o Documentation and communications to policyholders
o Documentation and communications to outside service providers

NB! This job is now closed. You can apply for other jobs by uploading your CV.