Placement Facilitator / Booking Clerk

SUMMARY:
Vacancy: Placement Facilitator / Booking Clerk

Introduction:
Our client located in Hatfield, Pretoria is seeking a detail-oriented and client-focused Placement Facilitator / Booking Clerk to join their Bookings Department. The successful candidate will play a pivotal role in coordinating and placing nursing professionals within healthcare institutions, ensuring a seamless process that benefits both clients and candidates. This position requires excellent organisational skills, effective communication, and the ability to manage high-volume telephonic and WhatsApp communications in a fast-paced environment.
 
Job Purpose:
To facilitate the effective placement of nursing professionals into suitable positions by managing booking logistics, maintaining strong client and candidate relationships, and ensuring efficient communication between all stakeholders.

POSITION INFO:
REQUIREMENTS
Minimum education (essential):

• Diploma in Office Management or Communication 

• Diploma or Certificate in Nursing
• Qualification in a Medical or Physiology field

• At least 3 years in a medical receptionist, office administration, or related role 

• Medical Reception and Administration
• Client Engagement and Liaison
• Call Centre / High-volume telephonic environment

• Proficiency in Microsoft Office Suite
• Intermediate Excel skills

• Knowledge of call centre procedures
• Conflict handling and resolution

• Proficiency in English and Afrikaans (verbal and written)
• Own reliable transport and valid driver’s licence
• Flexibility to work extended hours, including weekends on a rotational basis

• Manage and acknowledge employee applications, ensuring compliance with medical institutions’ requirements
• Capture and maintain accurate employee details on WhatsApp groups
• Notify Senior Bookings Facilitator of new hires and arrange orientation
• Manage WhatsApp communications and allocate placement requests
• Collate and confirm all placements with Unit Managers
• Handle placement queries via the landline and redirect as necessary
• Assist with provision of SANC documentation, certifications, or other compliance documents
• Manage and update leave rosters

• Monitor client satisfaction through telephonic follow-ups
• Resolve placement-related queries effectively
• Facilitate clear communication between hospitals, placement teams, payroll, and management
• Support long-term client and candidate relationships through professional, responsive service