Personal Assistant to Head of HR & Operations

SUMMARY:
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POSITION INFO:

A highly respected national industry body within the financial services / insurance sector is seeking an experienced, highly organised, and discreet Personal Assistant to provide dedicated executive support to the Head of HR & Operations.

This is a high-trust, high-visibility role. You will act as a gatekeeper, project coordinator, governance administrator, and administrative backbone to a busy executive office. You will also support Board committees, manage a Code of Conduct complaints process (administrative only – legal team handles responses), and assist with special projects such as AGMs.

Qualifications & Experience:

• Matric essential and  post-matric qualification (e.g., Office Administration, Secretarial Diploma, Business Administration)
• Proven work experience as a Personal Assistant (to a Head of Department, C-suite, or Board-level)
• Familiar with office organisation and optimisation techniques
• High degree of multi-skilling and time management
• Excellent written and verbal communication skills
• Advanced Microsoft Suite (Word, Excel, Outlook, SharePoint – document management)
• Team and task orientated

Key Responsibilities:

• Proactive diary and meeting management for the HoD
• Screen calls, manage correspondence, and profile documents/emails to SharePoint
• Arrange travel reservations, parking, maps, directions
• Draft, format, proof-read agendas, minutes, circulars, memoranda
• Coordinate Board Committee packs (Audit & Risk, Remuneration & Nominations)
• Type confidential documents (ER/disciplinary minutes)
• Code of Conduct complaints handling (receive, acknowledge, log on Excel if valid, forward to legal, advise complainants) 
• Prepare and distribute quarterly Code of Conduct reporting
• Assist Finance team with member invoicing correspondence
• Support company secretarial matters (director updates)
• Special projects: AGMs and annual Board Committee scheduling