Perishable Supervisor

SUMMARY:
Our client, a well-established retailer, is seeking an experienced and hands-on Perishable Supervisor to oversee the daily operations of their Perishable Department. This role is ideal for a proactive retail professional with strong leadership skills and a passion for delivering exceptional customer service while maintaining the highest standards of food quality, safety, and merchandising. The successful candidate will be responsible for ensuring the department operates efficiently, products remain fresh and readily available, food safety standards are consistently met, and departmental sales and profitability objectives are achieved.

POSITION INFO:
Key Responsibilities: 

Department Operations

• Supervise the day-to-day operations of the Perishable Department.
• Ensure the department is clean, organised, and fully stocked at all times.
• Maintain high merchandising standards in line with company requirements.
• Implement promotional displays accurately and effectively.
• Monitor product availability and replenish stock as needed.
• Ensure all opening and closing procedures are completed correctly.

• Monitor stock levels and place orders when required.
• Receive and inspect deliveries for quality, quantity, and accuracy.
• Rotate stock using the FIFO (First In, First Out) method.
• Remove expired, damaged, or poor-quality products promptly.
• Minimise shrinkage, waste, and stock losses.
• Conduct regular stock counts and assist with inventory management.

• Ensure compliance with all food safety legislation and company policies.
• Monitor refrigeration equipment and product temperatures.
• Maintain accurate temperature logs and food safety records.
• Ensure products are correctly labelled and dated.
• Maintain excellent hygiene and housekeeping standards.
• Ensure compliance with occupational health and safety requirements.

• Deliver outstanding customer service through friendliness, efficiency, and quality.
• Respond to customer enquiries and provide product recommendations.
• Resolve customer complaints professionally and promptly.
• Ensure product presentation enhances the customer shopping experience.

• Supervise, motivate, and support department staff.
• Allocate daily tasks and monitor employee performance.
• Ensure compliance with company policies and procedures.
• Assist with employee induction and on-the-job training.

• Support the achievement of departmental sales targets.
• Monitor sales trends and identify opportunities for improvement.
• Reduce wastage through effective stock management.
• Monitor gross profit margins.
• Ensure promotional activities are executed successfully.

• Promote a safe working environment for employees and customers.
• Report hazards, incidents, and accidents promptly.
• Ensure all health and safety standards are consistently maintained.

• Grade 12 (Matric) or equivalent.
• A qualification in Retail Management, Food Retail, Business Management, or a related field will be advantageous.
• Minimum of 2–3 years' retail experience within a Perishable Department.
• Previous supervisory or team leadership experience is preferred.
• Experience with stock control, inventory management, and merchandising.
• Sound knowledge of food safety regulations and hygiene standards.