Payroll Coordinator (Contract)

SUMMARY:
Are you an experienced payroll professional with a passion for accuracy, client service, and team leadership?

POSITION INFO:
Our client is seeking a skilled Payroll Coordinator to join their Shared Services team and play a key role in managing complex payroll portfolios, overseeing a team of administrators, and ensuring the seamless delivery of monthly payroll services for key clients.

This is a Fixed Term contract for 7 months and the role is based in Sandton, Johannesburg North.

Key Responsibilities

• Oversee a designated portfolio of payroll clients, fostering long-term, collaborative relationships.
• Identify potential risks within client accounts and escalate critical issues to leadership as needed.
• Act as a key liaison during payroll delivery, including participating in client meetings and resolving queries promptly.
• Track and escalate any service delivery concerns or operational inefficiencies within the Shared Services team.

• Stay current on tax and labour legislation across multiple jurisdictions to ensure payroll accuracy and legal compliance.
• Guide and support the team in adhering to statutory requirements, in collaboration with compliance consultants.
• Promote best practices across the team and reinforce adherence to legal and regulatory frameworks.

• Uphold high standards of service by monitoring payroll accuracy, timeliness, and report quality in line with SLAs.
• Maintain up-to-date process documentation and client blueprints.
• Continuously seek opportunities for process improvement and operational efficiency.
• Contribute to performance metrics, including incident resolution times and client satisfaction scores (NPS).

• Manage and mentor a team of payroll administrators, providing training, guidance, and performance oversight.
• Allocate tasks effectively and manage workflow to ensure successful completion of monthly, quarterly, and annual deliverables.
• Participate in workforce planning and coordinate with leadership to optimise resource allocation.

• Ensure end-to-end payroll processes are completed on time, including statutory submissions and reporting.
• Oversee calendar management for payroll cycles, ensuring compliance with client-specific schedules and legislative deadlines.

Qualifications & Experience

• Relevant Finance or Payroll Qualification.
• 5–8 years of experience in a shared services or outsourced payroll environment, including team leadership experience.
• Strong knowledge of payroll legislation, compliance, and systems.
• Proven ability to manage multiple clients and complex payrolls.