Passenger Vehicle Quality Controller - Western Cape

SUMMARY:
Remuneration: Market Related dependent on skill set, knowledge, and experience
 
Purpose Of The Job:
 
Our client is looking for an experienced Quality Controller to join the team. The Passenger Vehicle Quality Controller is responsible for ensuring that all vehicles repaired or serviced by the workshop meet the dealership's quality standards before being returned to customers. The successful candidate will inspect completed work, verify that repairs have been carried out correctly, identify any outstanding issues, and help maintain high levels of customer satisfaction.

POSITION INFO:
Responsibilities:
Quality Control

• Inspect vehicles after servicing or repairs to ensure all work has been completed to the required standard
• Verify that customer concerns have been addressed and resolved
• Conduct final quality inspections before vehicles are released to customers
• Identify defects, incomplete repairs, or workmanship issues and arrange for corrective action
• Ensure all quality control procedures and manufacturer standards are followed

• Perform visual and functional checks on completed vehicles
• Road test vehicles where required to confirm repairs have been successfully completed
• Check that all vehicle systems operate correctly and safely
• Ensure vehicles are clean, free from damage, and ready for customer collection

• Liaise with technicians, workshop controllers, and service advisors regarding quality-related issues
• Provide feedback to technicians to improve repair quality and workmanship
• Assist with maintaining high workshop productivity while ensuring quality standards are met
• Promote continuous improvement within the workshop

• Complete quality control documentation accurately
• Record inspection findings and report recurring issues to management
• Ensure repair orders are complete before vehicle release
• Maintain accurate records in line with dealership procedures

• Ensure all vehicles comply with roadworthiness and safety requirements
• Follow company health and safety policies and workshop procedures
• Maintain a clean and organised work environment

• Deliver excellent internal customer service to the workshop and service departments
• Support the dealership's commitment to customer satisfaction
• Perform any other reasonable duties as requested by management

• Grade 12 (Matric)
• Qualified Motor Vehicle Technician (preferred)
• Minimum 2-3years previous experience as a Quality Controller, Workshop Controller, Diagnostic Technician, or Senior Technician within a passenger vehicle dealership / automotive environment
• Sound knowledge of passenger vehicle servicing, repair procedures and technical knowledge
• Excellent fault-finding and diagnostic ability
• High attention to detail
• Good communication and interpersonal skills
• Ability to identify workmanship issues and recommend corrective action
• Good organisational and time management skills
• Ability to work under pressure while maintaining high quality standards
• Sound understanding of manufacturer quality standards and workshop processes
• Computer literate with experience using dealership management systems
• Valid driver's licence
• Clear criminal record
• Motor Industry experience Essential!