SUMMARY:
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POSITION INFO:
Parts Counter Salesperson
AUTOMOTIVE Middelburg Mpumalanga South-Africa
Job Description:
This job description lists the main function required to be performed by the employee. It is not a designed to be comprehensive list of all duties, responsibilities and qualifications required of the employee.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES:
- Liase with customers
- Customer visits required
- Computer literate
- Responsible for invoicing and return of parts
- Receive approved payments form customers / credit check customers with accounts before releasing parts
- Be prepared to work as part of a team and uphold professional service at all times
- Standby duties required
- Understand and work according to parts ordering procedures with the company
- Maintain a thorough and up date knowledge of products
- Use and apply knowledge and personal skill to carry out work allocated
- Ensure that customer requirements and expectations are met
- Ensure that all customers and company vehicles and property, including equipment, are handled appropriately, exercising due care and control.
- Maintain the highest level of professional standards when discussing work with customers, suppliers and colleagues.
- Comply with Health and safety regulations and safe working practices
- Maintain a high standard of cleanliness and tidiness, ensuring common areas is kept clean and are in order
- Comply with Company policies and procedures including the completion of documents and records
COMPETENCIES:
To perform the job successfully, an individual should also demonstrate the following:
Technical Skills Communication Customer Service
Product knowledge Teamwork Problem Solving
CANDIDATE REQUIREMENTS:
- Effective time management skills and ability to meet strict deadlines
- Good knowledge of truck and bus parts: Scania, MAN, Volvo
- Ability to work on own initiative and under pressure
- Ability to work independently and as part of a team
- Ability to actively seek solutions to problems
- Good verbal and written communication skills
- Presentable at all times
- Excellent customer service skills
- General computer skills
- Adhere to clocking and hours of work procedures
- Be responsible for equipment allocated to you
- Promote and sustain a non racial, non aggressive work environment
- You are prohibited from releasing any information regarding customers and possible technical failures to any third parties
