Partnerships Administrator

SUMMARY:
The Partnerships Administrator acts as a key support function for the partnerships and business development teams.

POSITION INFO:

Partnerships Administrator
Support and strengthen key partner relationships in a leading FX business
Foreign Exchange | Partnerships & Administration | Salary: Market-related

About Our Client
Our client is a leading foreign exchange intermediary, providing individuals and businesses with expert guidance and preferential rates for international money transfers. They are known for delivering a professional, personalised, and transparent service, helping clients move funds across borders efficiently and with confidence.

The organisation is relationship-driven and quality-focused, offering a collaborative environment where attention to detail, strong service delivery, and ethical conduct are highly valued.

The Role: Partnerships Administrator
The Partnerships Administrator acts as a key support function for the partnerships and business development teams. This role serves as a liaison between the company, its partners, and clients, ensuring smooth onboarding, accurate administration, and high levels of client and partner satisfaction.

Key Responsibilities

• Manage end-to-end process flows on the CRM system
• Onboard new partners, ensuring all compliance and onboarding requirements are met
• Prepare, manage, and maintain partner agreements
• Act as a point of contact for partner, agent, and client queries
• Maintain an in-depth understanding of company processes to effectively resolve queries
• Ensure the CRM system is kept accurate and up to date at all times
• Support partner and relationship management activities
• Assist with partner and business development event planning
• Maintain and update the Events Calendar for the Business Consultant team
• Uphold ethical standards and ensure consistent service excellence

About You

• 2–3 years experience in an administrative or client support role
• Experience within financial services is advantageous
• Exposure to partner or relationship management support is beneficial
• Strong attention to detail with a meticulous and organised working style
• Excellent interpersonal and communication skills
• Professional, mature, and confident when engaging with partners and clients
• Strong service orientation with a commitment to exceeding expectations
• Motivated, energetic, and willing to go the extra mile
• Team player who works well in a collaborative environment
• Comfortable working with CRM systems and managing process-driven tasks
• Matric qualification required
• A relevant tertiary qualification in business, finance, or marketing is preferred
• Knowledge of foreign exchange or cross-border payments would be advantageous