PATIENT ADMIN MANAGER

SUMMARY:
Our client, a leading organisation within the healthcare industry, is seeking an experienced and highly organised Patient Administration Manager to join their team at Port Eizabeth.

The successful candidate will be responsible for managing and coordinating the patient administration function, ensuring efficient patient registration, admissions, bookings, billing administration, medical records, and overall patient support services.

POSITION INFO:

Key Responsibilities

Patient Administration

• Oversee the daily patient administration operations.
• Ensure efficient patient registration, admissions, transfers and discharge processes.
• Manage patient appointments, bookings and scheduling.
• Ensure patient information is captured accurately and maintained on relevant systems.
• Monitor patient files and ensure medical records are properly maintained.
• Ensure patient documentation is complete, accurate and up to date.
• Coordinate the administration process between patients, doctors, nurses, medical specialists and other departments.
• Handle patient queries and ensure that issues are resolved professionally and promptly.

Team Management

• Lead and support the Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Ensure effective case management processes, including authorisations, funder compliance and accurate documentation.
• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations
• Lead, supervise and support the patient administration team.
• Allocate daily responsibilities and monitor staff performance.
• Conduct regular team meetings and performance discussions.
• Identify training and development requirements.
• Ensure staff follow established healthcare administration procedures.
• Promote professionalism, teamwork and excellent customer service.
• Manage staff attendance, leave and general administrative matters.

Medical Aid & Billing Administration

• Oversee the administration of medical aid and private patient information.
• Ensure medical aid details and patient benefits are captured correctly.
• Assist with pre-authorisations and related administrative processes.
• Monitor billing-related administration and ensure accurate patient information is provided to the relevant billing teams.
• Follow up on outstanding administrative issues that may affect billing or claims.
• Liaise with medical schemes, patients and internal departments where required.

Compliance & Confidentiality

• Ensure compliance with healthcare policies, procedures and applicable legislation.
• Maintain strict patient confidentiality and protection of personal information.
• Ensure patient records are securely maintained and accessed only by authorised personnel.
• Support compliance with POPIA and relevant healthcare regulations in South Africa.
• Ensure that standard operating procedures are consistently followed.
• Participate in internal audits and quality improvement initiatives.

Customer Service

• Ensure patients receive professional, respectful and efficient administrative support.
• Deal with patient complaints and queries in a calm and professional manner.
• Identify opportunities to improve the patient experience.
• Monitor patient feedback and implement appropriate improvements.
• Build positive relationships with patients, families and healthcare professionals.

Reporting & Administration

• Prepare regular patient administration reports.
• Monitor departmental performance and key performance indicators.
• Track patient volumes, appointments, admissions and other relevant statistics.
• Identify administrative challenges and recommend solutions.
• Maintain accurate departmental records and documentation.
• Assist management with operational and administrative projects.

Minimum Requirements

• Grade 12 / Matric.
• Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field.
• Minimum 5 years’ relevant experience in private healthcare administration, revenue cycle, case management, credit control, or a related function.
• Minimum 2 years’ supervisory or management experience
• Sound knowledge of private healthcare revenue-cycle processes, medical scheme and funder rules.
• Experience working with patient administration systems.
• Knowledge of medical aid administration and healthcare processes.
• Strong computer literacy, including Microsoft Office.
• Excellent written and verbal communication skills.
• Strong organisational and administrative skills.

Key Skills & Competencies

• Patient-focused approach
• Leadership and people management
• Healthcare administration
• Excellent communication
• Customer service
• Problem-solving
• Attention to detail
• Conflict resolution
• Time management
• Planning and organisation
• Confidentiality and discretion
• Computer literacy
• Reporting and data management
• Ability to work under pressure
• Decision-making skills
• Teamwork and collaboration

Please Apply Now