PAM 17740 - Operations Coordinator (Pumps) – Johannesburg

Your duties will encompass:

• Collect operational documentation, such as signed job cards, delivery notes, and time sheets, for client billing and prepare draft invoices for review and processing by the bookkeeper.
• Prepare and manage all documentation related to projects and services, including job cards, bills of lading, and safety files.
• Maintain accurate records of logistics activities, orders, suppliers, and customer interactions in a centralized system.
• Gather and update customer information in the system by the defined deadline.
• Request and receive purchase orders from clients, verify them against orders in the system, resolve any discrepancies, and process orders within the deadline.
• Receive, investigate, and resolve service and repair queries, providing feedback within the deadline.
• Collect and collate information for operational reports and performance metrics for management review, submitting them in the approved format daily or weekly or monthly.
• Manage and coordinate scheduling for installations, preventative maintenance, and emergency service calls.
• Prepare and submit service rosters for clients, ensuring all contractual obligations and service level agreements are met.
• Support operational staff and field teams with scheduling and dispatch planning, optimising resource allocation across projects and service work.
• Coordinate daily transport, delivery schedules, and equipment pickups for all installation and maintenance sites.
• Manage the receipt and processing of all incoming supplies, ensuring accurate registration and tracking within the inventory database.
• Track the status of open orders in collaboration with the buyer and storeman to ensure timely delivery to the warehouse or project sites.
• Monitor and track company vehicles, compile reports, and submit them monthly.
• General Administration
• Develop a filing structure