PABX Technician

SUMMARY:
Duties and Responsibilities:

1. Installation and Configuration:
• Install and configure PABX systems, VoIP systems, handsets, and cabling.
• Set up phone extensions, voicemail, call forwarding, IVR, and automated attendants.
• Program and maintain digital/analogue/IP PABX systems (e.g., Panasonic, NEC, Avaya, Siemens, Alcatel-Lucent).
2. Maintenance and Support:
• Perform routine maintenance, firmware upgrades, and backups.
• Troubleshoot and resolve hardware/software faults.
• Respond to service tickets and on-site technical support requests.
3. Testing and Troubleshooting:
• Conduct line tests to identify faulty wiring or devices.
• Diagnose problems with phone lines, handsets, and other telephony equipment.
• Replace or repair defective parts.
4. Networking and Integration:
• Integrate PABX with LAN/WAN networks, voice gateways, and SIP trunks.
• Work with IT teams to ensure connectivity and compatibility with other systems.
• Configure QoS for VoIP traffic if needed.
5. Documentation and Reporting:
• Maintain logs of repairs, configurations, and service history.
• Produce technical documentation for installed systems.
• Prepare and present reports on system performance and upgrades.
6. Client Interaction and Training:
• Train users on system features and usage.
• Provide after-sales support and answer client queries.
• Advise clients on system upgrades and capacity planning.
7. Health & Safety Compliance:
• Adhere to safety protocols while handling cabling and electrical equipment.
• Ensure installations meet regulatory and quality standards.

POSITION INFO:
Qualifications and Experience:
Minimum Qualifications:

• National Senior Certificate (Matric).
• Technical diploma or certificate in Telecommunications, Electronics, or IT.
• Vendor certifications (advantageous):
• Panasonic, Siemens, Alcatel-Lucent, NEC, Avaya, Mitel, etc.

• 2–5 years hands-on experience in PABX installation, maintenance, and support.
• Knowledge of VoIP, SIP, and TCP/IP networking.
• Experience with structured cabling and patch panels.

• Strong technical troubleshooting and diagnostic skills.
• Understanding of telephony systems (analogue, digital, IP).
• Ability to read and interpret wiring diagrams and technical manuals.
• Good communication and interpersonal skills.
• Time management and ability to work under pressure.
• Valid driver’s license (often required for on-site work).