Outbound Telemarketer

SUMMARY:
Do you enjoy talking to people and turning that first “hello” into an opportunity?

Our Brackenfell client is looking for a confident, energetic Outbound Telemarketer to be the first voice potential clients hear.

If you enjoy building new relationships, feel comfortable on the phone, and like seeing results, then this role might be just right for you.

POSITION INFO:
REQUIREMENTS
 

• Matric, relevant tertiary qualifications advantageous
• Fully Bilingual in Afrikaans and English (speak, read, write)
• Strong verbal and written communication skills coupled with an excellent telephonic manner
• Computer literate, specifically MS Office (Word, Excel, Outlook)
• Minimum of one year experience in telemarketing or sales
• Time management skills and the ability to prioritise tasks under pressure
• Results-driven and customer-focused
• Knowledge of social media
• Excellent interpersonal skills, assertiveness, and active listening
• Persuasion skills
• Ability to learn product and service knowledge
• Professional and a team-player
• Able to work independently

• Attend to all inbound and outbound calls and sufficiently and address enquiries and questions
• Ensure that events are filled and follow up timely with clients
• Ensure to meet daily and monthly targets. These targets are subject to change from time to time

• Schedule and manage bookings
• Draft and send appropriate paperwork to the client
• Ensure that interaction is based on the principles specified in our policies

• Ensure that the database is managed, updated, and maintained
• Attend to client queries, problems, and/or questions efficiently