Outbound Customer Service Agent

Recruiter:

SHARON NUROCK RECRUITMENT CC

Job Ref:

DUR003182/SN

Date posted:

Monday, May 5, 2025

Location:

Durban, South Africa

SUMMARY:
Our client, a long-standing market leader in the logistics industry, currently seeks your Exports Customer Service experience to control and manage the entire file process for their trades.

POSITION INFO:

Requirements:

Matric essential.
Degree or Diploma in Supply Chain or Shipping and Logistic, a strong preference.
Microsoft Office essential.
Previous experience in Export Trade Lane Control.

Key Performance Areas:

Maintain and update sailing schedule.
Manage and monitor bookings with shipping (include monitoring daily stack dates).
Process bookings and send booking confirmation to customers.
Follow up on quotes to fill up under utilised containers.
Clear Internal Sentry (latency) reports.
Strategic container planning to get the best utilisation per container.
Handle hazardous applications/paperwork.
Send transport and packing instructions to warehouse and transporter.
Send empty depot releases to shipping line prior to container collection.
Receive all required shipping documents: Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.
Process shipping lineâs shipping instruction.
Prepare required trade documents (e.g. CNCA for Luanda).
Process creditor invoices.
Submit RCG to SARS
Release bills for customer collection.
Process cargo dues.
Process acquittals to shipping line.

Key Competencies:

Ability to work in a fast-paced, demanding environment.
Excellent time management skills
Attention to detail.
Ability to use initiative.
Skilled with a sense of urgency.

Similar jobs you might be interested in:

Outbound Customer Service Agent
Location: Durban
Salary:
Our client, a long-standing market leader in the logistics industry, currently seeks your Exports customer service experience to control and manage the entire file process for their trades.
1 day ago

Sales/ Lead generator
Location: Durban
Salary: TBM Monthly
Our client in the logistics industry is looking for a Sales/Lead generator.TitleLead Generator- SalesEssential requirementsGrade 12Computer literacyComfortable using phone systems and databasesCRM and emailing skillsKey RoleKey Role Making outbound Calls & Securing Meetings:Initiating calls to potential customers and securing meetings for sales reps to attend. Updating sales reps’ ...
4 days ago

Sales Consultant
Location: Durban
Salary: Uncapped commission
Scheduling Interviews immediately
14 days ago

Logistics Specialist (Plant)
Location: Durban
Salary:
27 days ago

Logistics Specialist
Location: Durban
Salary:
Co-ordinate and plan the production requirements for this large, national manufacturer.
29 days ago

Sales Consultant
Location: Durban
Salary: ***Salary – R15,000.00 Negotiable + Realistic OTE of R35,000.00 (Based on experience, skill & in relation to your current package)
Sales Consultant (Uvongo, KwaZulu-Natal)
32 days ago

Supply Chain Graduate (24 Months Fixed Term Contract)
Location: Durban
Salary:
77 days ago

Receptionist & Debt collection/General worker
Location: Durban
Salary: Completely remote position 37.5 hours per week, Monday-Friday. Basic salary of R9000. Average bonus of R1000-R5000 per month (top performers go above this).
office Administrator
88 days ago

Internal Sales Representative
Location: Durban
Salary: up to 18 000
Pinetown. Are you an energetic and proactive individual with a passion for sales? A leading and highly respected company in the Manufacturing industry is looking for a motivated Internal Sales Representative to join their dynamic team.
Today

Outbound Insurance Agent
Location: Durban
Salary: Commission only
Ready to spark your career in insurance sales?
6 days ago

Outbound Customer Service Agent

Similar jobs you might be interested in:

Jobseekers

Recruiter

General