Operations Support Administrator (Restaurant/FMCG industry)

We are looking for a strong administrative, analytical and customer service driven individual who can offer unquestionable support and training to B2B and B2C customers mainly in the Restaurant industry, to join this highly innovative and growing software development company.

The company requires a driven, innovative, tech savvy individual with a high attention to detail and who has the ability to do detailed onboarding administration and to train clients and staff on the company's software products and services.

The must haves:

• 2+ years strong administration experience
• 2+ years of experience in an Restaurant/FMCG background is a must for this position
• Experience in providing software support is highly advantageous, or at least be highly tech savvy
• Matric is a must have.
• Tertiary qualification will be advantageous
• MS Office 365 knowledge

Duties in a nutshell:

Provide System Support to Clients

• Onboarding clients onto the specific system
• Ensure that client portals are working smoothly and are up to date
• Manage daily client queries, issues, and concerns
• Provide technical support to customers (change pins, create profiles, set table locations, etc)
• Action support emails and calls

Provide Training and Support to Clients and Service Providers

• Training of new and exciting clients on the specific system and Portal
• Ensure training content is updated and relevant
• Maintain training records of each client
• Evaluate training effectiveness and document

Administration of Assets

• Conduct asset verification after tagging occurs
• Create snag lists for tagging technicians to fix
• Add, remove, and adjust assets on asset manual 

Promote a positive company culture

• Care for the wellbeing of each other
• Quality from start to finish on any task undertaken
• Actively participate as a member of a united and aligned team
• Put our customers, stakeholders, and the community at the heart of all decision making
• Seek opportunities for self-development, keep up to date on industry trends and continually build your own capability