Operations Support Administrator (Restaurant/FMCG industry)

Recruiter:

O'Brien Recruitment

Job Ref:

1352341699

Date posted:

Friday, August 12, 2022

Location:

Cape Town, South Africa

SUMMARY:
-

JOB DESCRIPTION:

We are looking for a strong administrative, analytical and customer service driven individual who can offer unquestionable support and training to B2B and B2C customers mainly in the Restaurant industry, to join this highly innovative and growing software development company.

The company requires a driven, innovative, tech savvy individual with a high attention to detail and who has the ability to do detailed onboarding administration and to train clients and staff on the company's software products and services.

The must haves:

2+ years strong administration experience
2+ years of experience in an Restaurant/FMCG background is a must for this position
Experience in providing software support is highly advantageous, or at least be highly tech savvy
Matric is a must have.
Tertiary qualification will be advantageous
MS Office 365 knowledge

Duties in a nutshell:

Provide System Support to Clients

Onboarding clients onto the specific system
Ensure that client portals are working smoothly and are up to date
Manage daily client queries, issues, and concerns
Provide technical support to customers (change pins, create profiles, set table locations, etc)
Action support emails and calls

Provide Training and Support to Clients and Service Providers

Training of new and exciting clients on the specific system and Portal
Ensure training content is updated and relevant
Maintain training records of each client
Evaluate training effectiveness and document

Administration of Assets

Conduct asset verification after tagging occurs
Create snag lists for tagging technicians to fix
Add, remove, and adjust assets on asset manual

Promote a positive company culture

Care for the wellbeing of each other
Quality from start to finish on any task undertaken
Actively participate as a member of a united and aligned team
Put our customers, stakeholders, and the community at the heart of all decision making
Seek opportunities for self-development, keep up to date on industry trends and continually build your own capability

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Operations Support Administrator (Restaurant/FMCG industry)

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