Operations Support Administrator

Recruiter:

O'Brien Recruitment

Job Ref:

3087756196

Date posted:

Friday, August 12, 2022

Location:

Cape Town, South Africa

SUMMARY:
-

JOB DESCRIPTION:

We are looking for a strong administrative, analytical and customer service driven individual who can offer unquestionable support and training to B2B and B2C customers in the FMCG industry, to join this highly innovative and growing software development company.

The company requires a driven, innovative, tech savvy individual with a high attention to detail and who has the ability to do detailed onboarding administration and to train clients and staff on the company's software products and services.

The must haves:

2+ years strong administration experience
2+ years of experience in an FMCG is a must for this position
Experience in providing software support is highly advantageous, or at least be highly tech savvy
Matric is a must have.
Tertiary qualification will be advantageous
MS Office 365 knowledge

Duties in a nutshell:

Provide System Support to Clients

Onboarding clients onto the system
Ensure that client portals are working smoothly and are up to date
Manage daily client queries, issues, and concerns
Formulate techniques to improve the onboarding and managing of the client portal to ensure adequacy, accuracy, and legitimacy of data
Document procedures for Client onboarding processes
Action support emails and calls
Assisting with system routing and other data related problems
Assisting in building routes and meeting targets.
Ensure that every rep’s route is built accurately
Creating surveys for reps routing to stores ensuring that the survey is accurate according to the specific store and ensure that all reps know what is expected of them
Ensure that all legal protection of client and companies’ information is secure
Keep to milestones and timelines

Provide Training to Clients

Training of new and exciting clients on the relevant app and Portal
Ensure training content is updated and relevant
Maintain training records of each client
Evaluate training effectiveness and document

Promote a positive culture

Care for the wellbeing of each other
Quality from start to finish on any task undertaken
Actively participate as a member of a united and aligned team
Put our customers, stakeholders, and the community at the heart of all decision making
Seek opportunities for self-development, keep up to date on industry trends and continually build your own capability

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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