Operations Support Administrator

We are looking for a strong administrative, analytical and customer service driven individual who can offer unquestionable support and training to B2B and B2C customers in the FMCG industry, to join this highly innovative and growing software development company. 

The company requires a driven, innovative, tech savvy individual with a high attention to detail and who has the ability to do detailed onboarding administration and to train clients and staff on the company's software products and services.

The must haves:

• 2+ years strong administration experience
• 2+ years of experience in an FMCG is a must for this position
• Experience in providing software support is highly advantageous, or at least be highly tech savvy
• Matric is a must have.
• Tertiary qualification will be advantageous
• MS Office 365 knowledge

Duties in a nutshell:

Provide System Support to Clients

• Onboarding clients onto the system
• Ensure that client portals are working smoothly and are up to date
• Manage daily client queries, issues, and concerns
• Formulate techniques to improve the onboarding and managing of the client portal to ensure adequacy, accuracy, and legitimacy of data
• Document procedures for Client onboarding processes
• Action support emails and calls
• Assisting with system routing and other data related problems
• Assisting in building routes and meeting targets.
• Ensure that every rep’s route is built accurately
• Creating surveys for reps routing to stores ensuring that the survey is accurate according to the specific store and ensure that all reps know what is expected of them
• Ensure that all legal protection of client and companies’ information is secure
• Keep to milestones and timelines

Provide Training to Clients

• Training of new and exciting clients on the relevant app and Portal
• Ensure training content is updated and relevant
• Maintain training records of each client
• Evaluate training effectiveness and document

Promote a positive culture

• Care for the wellbeing of each other
• Quality from start to finish on any task undertaken
• Actively participate as a member of a united and aligned team
• Put our customers, stakeholders, and the community at the heart of all decision making
• Seek opportunities for self-development, keep up to date on industry trends and continually build your own capability