Operations Manager Cape Town

SUMMARY:
Job Title: Operations Manager 

Location: Western Cape - Milnerton 

Industry: Facilities & Cleaning Services

Type:   Permanent     / Environment: High-performance, people-centric, client-driven


About the Role
We’re looking for an Operations Manager to lead service delivery and drive customer satisfaction across multiple client sites in the Western Cape. This is a fast-paced, hands-on role for someone who thrives on achieving operational excellence, building strong client partnerships, and leading high-performing teams. You’ll play a pivotal role in managing people, performance, and profitability - ensuring service contracts run smoothly while continuously improving quality, compliance, and results. (Valid License and own vehicle will be compulsory.)

Make your mark where leadership meets service delivery. Grow within a values-based organization that prioritizes excellence.

POSITION INFO:
What you’ll be doing

• Lead and supervise all daily contract operations with focus on client satisfaction
• Build and manage strong supplier and client relationship
• Oversee new site launches, transitions, and contract handovers
• Monitor delivery of SLAs, cost management, and service quality
• Ensure prompt resolution of issues and proactive client engagement
• Manage operational budgets, wage control, and resource planning
• Conduct regular audits and risk reviews to meet H&S compliance
• Perform leadership duties such as staff reviews, performance discussions, and team development
• Collaborate with management on strategic planning and reporting
• Identify growth opportunities through upselling and relationship development

• Minimum 5 years’ experience in operations or facilities management (preferably in cleaning or hospitality support services)
• Strong leadership, resource planning, and client-facing capabilities
• Solid understanding of budgeting, contracts, SLAs, and cost controls
• In-depth knowledge of South African H&S legislation and compliance
• Ability to develop teams, manage performance, and promote accountability
• Experience in forecasting, reporting, and delivering business KPIs
• A proactive, reliable, and solutions-driven approach
• Relevant management qualification (advantageous)
• Valid License & own vehicle (compulsory)
• Clear criminal Record 
• Matric (National Certificate) pass.

• Lead operations for a national leader in cleaning and support services
• Make an impact through operational transformation and service excellence
• Be part of a collaborative, values-driven culture
• Competitive package: R30 000 CTC (includes 5.25% Provident Fund contribution)
• Long-term growth potential with leadership development

• This role involves overseeing multiple sites, teams, and operational portfolios - extensive travelling will be required with own transport.
• You’ll need to manage both daily operations and strategic reporting
• You’ll be responsible for ensuring site compliance