Operations Manager

Recruiter:

HR Genie

Job Ref:

LE - OPS HKM

Date posted:

Wednesday, October 22, 2025

Location:

Hout Bay, South Africa

Salary:

R30k - 45k per month

SUMMARY:
Operations and Housekeeping Manager

POSITION INFO:

HOUSEKEEPING STAFF:

On-going training of all housekeeping staff, ensuring the highest standards are met and maintained
Identifying and training of leaders within the team
Staff mentoring and motivation
Staff wellness
Staff discipline
Drawing up and monitoring of staff scheduling, timesheets and leave
Staff daily meetings
Staff task planning daily, monthly, annually
Routine checks on standard of performance
Bi-annual staff reviews
Managing the Porters/Male Housekeeping/Maintenance staff

HOUSEKEEPING:

Ensuring both internal and external aspects of the houses are maintained in pristine condition
Managing smaller items relating to maintenance of the houses, managing to completion
Escalating bigger items to relevant managers, managing to completion

OPERATIONS MANAGEMENT:

Stock control: Linen, amenities, uniforms, experience equipment, staff quarters, staff uniforms
Stock takes
Ordering/procuring of amenities, linen, cleaning stock, uniforms etc
Annual servicing of equipment
Budget management for HK department and Staff Uniforms
Manage communication on the group
Manage the Laundry
Attending and contributing to managers meetings
Ensuring cleanliness and hygiene is maintained on all levels: houses, staff, facilities.
Manage staff leave and off days
Develop and update all SOP’s
Oversea staff monthly planning
Overseeing the HK involvement in guest experiences
Manage unforeseen eventualities
Overseeing operation of vehicles, padel court, tennis court
Control wastage
Work closely with Grounds & Maintenance Manager and FOH Manager to ensure smooth, professional and seamless guest experience

SITE INSPECTION & GUEST STAYS:

Scheduling of staff roster and monitoring daily shift and attendance. Manage changes
Ensuring the houses are guest ready

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