Operations Manager

Recruiter:

Imforce Recruitment

Job Ref:

OM002

Date posted:

Monday, May 19, 2025

Location:

pietermaritzburg, KwaZulu-Natal, South Africa

Salary:

R45,000- R50,000

SUMMARY:
We are seeking an experienced Operations Manager to join our client''''''''s team in the fast food industry. The successful candidate will be responsible for overseeing the daily operations of multiple restaurants, driving business growth, and ensuring exceptional customer experiences.

POSITION INFO:

Key Responsibilities:

Manage and optimize restaurant operations to achieve sales targets, customer satisfaction, and quality standards

Lead and develop a team of restaurant staff, including training, coaching, and performance management

Analyze sales data and customer feedback to identify opportunities for improvement and implement strategies to drive business growth

Ensure compliance with company policies, procedures, and standards, as well as health and safety regulations

Manage inventory, labor, and operational costs to achieve budget targets

Develop and implement effective inventory management systems to minimize waste and optimize stock levels

Collaborate with other departments, such as marketing and supply chain, to drive business results

Conduct regular restaurant visits to monitor operations, provide feedback, and identify areas for improvement

Resolve customer complaints and issues in a timely and professional manner

Identify opportunities for process improvements and implement changes to increase efficiency and productivity

Requirements:

5-10 years of experience in restaurant or retail operations management

Proven track record of driving business growth and improving customer satisfaction

Strong leadership and team management skills

Excellent communication and interpersonal skills

Ability to analyze data and make informed decisions

Strong problem-solving and conflict resolution skills

Ability to work in a fast-paced environment and prioritize multiple tasks

Knowledge of health and safety regulations and labor laws

Relevant qualifications in business management, hospitality, or a related field would be an advantage

Duties:

Daily restaurant operations management

Staff management and development

Sales and customer satisfaction analysis

Inventory management and cost control

Compliance with company policies and procedures

Collaboration with other departments

Customer complaint resolution

Process improvement and implementation

What We Offer:

Competitive salary and benefits package

Opportunity to work with a leading fast food chain

Career development and growth opportunities

Collaborative and dynamic work environment

If you''re a motivated and results-driven operations professional looking for a new challenge, we''d love to hear from you!

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